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- Tasks: Be the friendly face for customers, helping them with queries and life skills.
- Company: Join a supportive organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy 25+ days holiday, flexible working, and health plans.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience with young people or vulnerable adults and strong communication skills.
- Other info: Diverse and inclusive workplace with great career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
The role of Concierge will include:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Good communication skills
- Ability to use IT systems confidently
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.
We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Concierge employer: Sanctuary Supported Living
Contact Detail:
Sanctuary Supported Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sanctuary Supported Living. Understand their values and mission, especially around inclusion and support for vulnerable individuals. This will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Think about the challenging situations you've faced in previous roles and how you handled them. Be ready to share these stories during your interview to showcase your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 3
Show off your people skills! As a Concierge, building relationships is key. Prepare examples of how you've developed rapport with customers or colleagues in the past. This will demonstrate your communication skills and your commitment to providing excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping others and making a difference in their lives.
Tailor Your Experience: Make sure to highlight any relevant experience you have working with young people or vulnerable adults. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s necessary!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Sanctuary Supported Living
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Concierge role. Familiarise yourself with the key responsibilities like handling customer queries and managing emergency situations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since good communication is crucial for this role, prepare examples of how you've effectively communicated in past experiences. Think about times when you’ve helped others or resolved conflicts, especially in challenging situations. This will highlight your ability to connect with customers and colleagues alike.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with a difficult customer or an emergency. Practice your responses to these scenarios, focusing on how you would maintain calm and provide excellent service. This will show your problem-solving skills and readiness for the role.
✨Demonstrate Your Empathy and Inclusivity
Given the emphasis on working with diverse groups, be ready to discuss your experiences with young people or vulnerable adults. Share stories that reflect your empathy and understanding of different backgrounds. This will align with the company’s values and show that you can contribute positively to their inclusive culture.
