Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle emergency calls and provide top-notch customer service.
- Company: Sanctuary Supported Living, committed to diversity and inclusion.
- Benefits: Generous holiday, training opportunities, health plans, and flexible working.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Join a diverse team with excellent career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
The role of Night Call Handler will include:
- Undertaking responsive and proactive call handling duties
- Responding to emergency calls from customers
- Updating and maintaining data systems and customer records
- Delivering a high quality standard of service to customers
Skills and experiences:
- Previous experience working in a similar role
- Excellent customer service skills
- Excellent communication and listening skills
- Strong organisational skills, with the ability to work to deadlines and targets
- Basic knowledge of information systems and databases
- Literacy and numeracy equivalent to at least GCSE Grade C English and Maths
Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- At least 23 days paid holiday, rising to 28 days after 5 years’ service (plus public holidays) pro rata
- Comprehensive Induction and extensive training and development opportunities
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Call Handler in Chester employer: Sanctuary Supported Living
Contact Detail:
Sanctuary Supported Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler in Chester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sanctuary Supported Living. Understand their values and mission, especially around inclusion and customer service. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common call handling scenarios with a friend or family member. This will help you sharpen your communication skills and get comfortable with responding to emergency calls, which is key for this role.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed deadlines and targets in previous roles. This will demonstrate that you can handle the fast-paced environment of a Night Call Handler.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join our team at Sanctuary Supported Living.
We think you need these skills to ace Call Handler in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background aligns with the Night Call Handler role, so don’t be shy about showcasing your customer service expertise!
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We’re looking for candidates who can express themselves well, so let your personality shine through!
Highlight Organisational Skills: Demonstrate your strong organisational abilities by mentioning any relevant experiences where you successfully managed deadlines or targets. We love seeing how you keep things on track, especially in a fast-paced environment!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sanctuary Supported Living
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Night Call Handler. Familiarise yourself with call handling procedures and emergency response protocols. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Think about situations where you handled difficult calls or resolved issues effectively. This will highlight your ability to deliver high-quality service, which is crucial for this position.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and can communicate effectively—an essential skill for a Call Handler.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially under pressure. Share specific strategies you use to stay organised and meet deadlines, as this will reassure them of your ability to handle the demands of the role.
