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- Tasks: Be the friendly face for customers and help them with their queries.
- Company: Join a supportive organisation dedicated to making a difference.
- Benefits: Enjoy discounts, health plans, and plenty of learning opportunities.
- Why this job: Make a real impact by helping others and building relationships.
- Qualifications: Experience with young people or vulnerable adults is a plus.
- Other info: Diverse and inclusive workplace with a focus on personal growth.
The predicted salary is between 30000 - 42000 £ per year.
The role of Concierge will include:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency / challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Good communication skills
- Ability to use IT systems confidently
Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- A wide range of learning and development opportunities
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Bank Concierge employer: Sanctuary Supported Living
Contact Detail:
Sanctuary Supported Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Sanctuary Supported Living. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Bank Concierge, you'll need to handle customer queries and challenging situations. Role-play with a friend or family member to get comfortable with responding to different scenarios and showcasing your problem-solving abilities.
✨Tip Number 3
Showcase your experience! Think of specific examples from your past work where you've gone above and beyond for customers or handled emergencies. Be ready to share these stories during your interview to demonstrate your suitability for the role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly through our site, you’ll be in the best position to land that interview and show us why you’re the perfect fit for the Concierge role.
We think you need these skills to ace Bank Concierge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping others and making a difference in their lives.
Tailor Your Experience: Make sure to highlight any relevant experience you have working with young people or vulnerable adults. We love seeing how your past roles have prepared you for this position!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Sanctuary Supported Living
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of a Bank Concierge. Familiarise yourself with the key responsibilities like handling customer queries and managing challenging situations. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since good communication is crucial for this role, prepare examples that highlight your ability to connect with customers. Think of times when you’ve successfully resolved issues or built relationships, especially with young people or vulnerable adults.
✨Prepare for Challenging Scenarios
Expect questions about how you would handle emergencies or difficult situations. Reflect on past experiences where you’ve had to think on your feet and come up with effective solutions. This will show your potential employer that you can stay calm under pressure.
✨Emphasise Your IT Skills
As the role requires confident use of IT systems, be ready to discuss your experience with relevant software or tools. If you have specific examples of how you've used technology to improve service delivery, share those to demonstrate your capability.
