At a Glance
- Tasks: Welcome customers, manage maintenance, and supervise a team to ensure smooth operations.
- Company: Join Sanctuary Students, managing accommodation for over 11,500 students across the UK.
- Benefits: Enjoy 25-30 days leave, pension contributions, wellbeing support, and employee discounts.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in student lives while developing your leadership skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
The role of Assistant Accommodation Manager will include:
- Providing customer service at reception, welcoming customers and providing a good first impression
- Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
- Collecting rent from customers and monitoring the debtor list
- Ensuring compliance checks are completed in line with legislation and policy
- Supervising a team of General Assistants, providing guidance, support and promoting the development of staff
- Developing and maintaining excellent relationships with internal and external customers
Skills and experiences:
- Experience in a similar role in a customer service background is essential
- Excellent communication and customer service skills
- The ability to lead, motivate and mentor staff, providing clear guidance when needed
- Proven experience completing administrative tasks with the ability to problem solve
- Previous experience of Microsoft Office applications including Word, Excel and Outlook
Why work for us? Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.
Our Benefits: As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:
- 25 days leave rising to a maximum of 30 days (plus public holidays)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work Scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Assistant Accommodation Manager in Manchester employer: Sanctuary Students
Sanctuary Students is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a comprehensive benefits package including generous leave, pension contributions, and wellbeing support, employees are empowered to thrive in their roles while making a meaningful impact on student accommodation across the UK. Join us in fostering a diverse and inclusive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Accommodation Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sanctuary Students. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sanctuary Students
Don't be shy about reaching out to Sanctuary Students directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Accommodation Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sanctuary Students and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sanctuary Students
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
