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- Tasks: Welcome students, manage accommodation, and ensure a great living experience.
- Company: Join Sanctuary Students, supporting over 11,500 students across the UK.
- Benefits: Competitive salary, generous leave, wellbeing support, and employee discounts.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 23000 - 31000 £ per year.
The role of Assistant Accommodation Manager will include:
- Providing customer service at reception, welcoming customers and providing a good first impression.
- Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed.
- Collecting rent from customers and monitoring the debtor list.
- Ensuring compliance checks are completed in line with legislation and policy.
- Supervising a team of General Assistants, providing guidance, support and promoting the development of staff.
- Developing and maintaining excellent relationships with internal and external customers.
Skills and experiences:
- Experience in a similar role in a customer service background is essential.
- Level 3 qualification or equivalent in business administration or customer service is desirable.
- Excellent communication and customer service skills.
- Previous experience with managing staff with the ability to lead, motivate and mentor, and provide clear guidance.
- Proven experience completing administrative tasks with the ability to problem solve.
- Proficient user of Microsoft Office applications including Word, Excel and Outlook.
Why work for us?
Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.
Our Benefits:
- £27,590 per annum with an additional policy allowance of £2,759 per annum (rising to £29,042 with an additional policy allowance of £2,904 per annum after 12 months, subject to satisfactory performance).
- 25 days leave rising to a maximum of 30 days (plus public holidays).
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
Job Reference: Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.
We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Assistant Accommodation Manager in London employer: Sanctuary Students
Contact Detail:
Sanctuary Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Accommodation Manager in London
✨Tip Number 1
Get to know the company! Research Sanctuary Students and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role involves a lot of interaction with customers, think of scenarios where you can demonstrate your excellent communication and problem-solving abilities. Role-play with a friend if you can!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out in your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Sanctuary Students and ready to contribute to our mission.
We think you need these skills to ace Assistant Accommodation Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've made a positive impact in previous roles, so share specific examples that demonstrate your ability to provide excellent service and create a welcoming atmosphere.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Use bullet points if necessary to make your skills and experiences stand out!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Assistant Accommodation Manager role. Mention how your skills align with our needs, especially around managing teams and ensuring compliance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sanctuary Students
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Accommodation Manager inside out. Familiarise yourself with customer service principles, compliance checks, and team supervision. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer service skills and experience in managing staff. Think about times when you resolved issues or improved processes. This will demonstrate your capability and give the interviewer a clear picture of what you can bring to the team.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and team management. Practising your responses will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
