Title: Bank Concierge
Lowestoft, Suffolk, GB, NR32 1HB
Bank Concierge
Trafalgar House, 176 London Road North, Lowestoft, Suffolk, NR32 1HB
£12.90 per hour
Hours as and when required
Be the reason someone finds their footing
We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Bank Concierge to our vibrant homelessness service at Trafalgar House, 176 London Road North, Lowestoft, Suffolk, NR32 1HB.
You’ll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.
Your role
- Be the first point of contact for customer queries and support
- Build positive relationships and help customers develop life skills
- Respond calmly to emergencies or challenging situations
- Ensure the service is secure and provide excellent customer care
- Carry out health and safety checks and keep customer notes up to date
Your skills
- Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
- Ability to stay calm and professional under pressure
- Strong communication skills and a friendly approach
- Confident using IT systems
Your rewards
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- A wide range of learning and development opportunities
We work closely with the Home Office in order to prevent illegal working.
Job Segment: Counseling, Home Care, Healthcare, Customer Service
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Bank Concierge in Lowestoft employer: Sanctuary Scotland Housing Association Limited
Sanctuary Maintenance Contractors Limited is an excellent employer, offering a supportive work culture that values teamwork and employee development. With competitive salaries and a focus on career growth, employees enjoy the opportunity to enhance their skills while contributing to the beautification of Southwest Scotland's landscapes. The on-site role fosters a strong sense of community and purpose, making it a rewarding place to work.
Contact Details:
Sanctuary Scotland Housing Association Limited Recruitment Team
