Title: Housing Officer
Glasgow, Lanarkshire, GB, G53 6PG
Housing Officer
Glasgow
£37,094 per year
37.5 hours per week
Temporary position for up to 12 months
We have an opportunity for a highly motivated individual to join our Housing team based in Glasgow. You will be working in a team of 9 Housing Officers, 4 full-time Housing Assistants, 1 part-time Housing Assistant, an Area Manager and a Housing Manager.
You will work on a variety of tasks, primarily allocations and estate issues and enable the delivery of a high-quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.
The role of Housing Officer will include:
- Deliver a high quality housing management service that meets the needs and expectations of current/future residents and the wider community in line with Sanctuary in Scotland’s business plan
- Effectively manage all Anti Social Behaviour, Arrears, Voids and Allocations cases in line with the prescribed policies and practices to build community cohesion
- Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary in Scotland’s customers and to minimise potential risks
- Develop, build and maintain relationships with tenants and other key stakeholders to ensure the effective management of housing services, identify any shortfalls in service delivery and ensure these are acted upon
- Ensure the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence
- Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group’s Record Management and Data Protection policies
Skills and experiences:
- Literacy and numeracy equivalent to Scottish National 5
- SVQ3 in relevant area or equivalent qualification
- Proven experience of delivery of high quality tenancy services
- Proven experience of working to deadlines and prioritising workloads
- Proven experience of good practice in resident involvement activities
- Proven experience of analysing and diagnosing problems and implementing solutions
- Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.
Our Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £37,094 per annum
View the job profile (if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 12 October 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.
Job Segment: Temporary, Contract
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Housing Officer in Glasgow employer: Sanctuary Scotland Housing Association Limited
Sanctuary Maintenance Contractors Limited is an excellent employer, offering a supportive work culture that values teamwork and employee development. With competitive salaries and a focus on career growth, employees enjoy the opportunity to enhance their skills while contributing to the beautification of Southwest Scotland's landscapes. The on-site role fosters a strong sense of community and purpose, making it a rewarding place to work.
Contact Details:
Sanctuary Scotland Housing Association Limited Recruitment Team
