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- Tasks: Schedule and manage gas servicing and repairs across Scotland, ensuring top-notch service delivery.
- Company: Join a leading housing provider dedicated to making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, wellbeing support, and employee discounts.
- Why this job: Make a real impact while developing your skills in a supportive and inclusive environment.
- Qualifications: Experience in customer service and scheduling, with strong data interpretation skills.
- Other info: Great career growth opportunities and a vibrant workplace culture.
The predicted salary is between 26300 - 26700 £ per year.
The role of Gas Planner will include:
- Deliver high-quality, consistent services scheduling and programming gas servicing and repairs across Scotland ensuring compliance targets are met.
- Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.
- Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
- Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements.
- Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible.
Skills and experiences:
- Experience of using multiple systems and processes to effectively schedule a field workforce.
- Working knowledge of relevant regulations, legislation and good practice.
- NVQ2 in Customer Service or Business Administration (or similar).
- Ability to extract and interpret data from a number of sources.
Why work for us?
We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.
Our Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
Role salary is £26,290 with an additional policy allowance of £2,084 per annum (rising to £27,674 with an additional policy allowance of £2,194 per annum after 12 months, subject to satisfactory performance) (pro rata).
Gas Planner in Glasgow employer: Sanctuary Property Services
Contact Detail:
Sanctuary Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Planner in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Whether it's handling tough questions or discussing your experience, being articulate and confident can make a huge difference in how you're perceived.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Gas Planner in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Gas Planner role. Use keywords from the job description to show we’re on the same page!
Showcase Your Experience: Don’t just list your previous jobs; explain how your experience relates to scheduling, customer service, and data management. We want to see how you can bring value to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sanctuary Property Services
✨Know Your Stuff
Make sure you understand the role of a Gas Planner inside out. Familiarise yourself with scheduling, compliance targets, and customer service expectations. Brush up on relevant regulations and legislation so you can confidently discuss how your experience aligns with the job.
✨Showcase Your Communication Skills
Since managing relationships is key in this role, prepare examples of how you've effectively communicated with customers and colleagues in the past. Think about times when you’ve turned complaints into positive outcomes and be ready to share those stories.
✨Data is Your Friend
Be prepared to talk about your experience with data extraction and interpretation. Bring examples of how you've used statistical information to improve service delivery or performance monitoring. This will show that you can contribute to quality improvements in the role.
✨Organisational Skills Matter
Highlight your ability to maintain effective filing systems and database records. Discuss any tools or processes you've implemented to ensure information is user-friendly and accessible. This will demonstrate your attention to detail and organisational skills, which are crucial for a Gas Planner.
