The role ofAssistant Regional Operations Manager will include:
Supporting the senior management team with process improvements through the creation of an innovative environment for operational staff
Monitoring progress of customer repairs and complaints to ensure optimum performance
Managing the recruitment, performance and development of quality employees
Monitoring, managing and completing all customer works, through self-delivery teams, suppliers and subcontractors
Supporting in the management of health and safety aspects of operations, ensuring business responsibilities are delivered in a safe manner
Supporting senior management with regional issues and escalation process, ensuring effective and timely resolution is achieved
Working closely with the Housing and Property Services teams to ensure continual improvement of business processes and procedures
Skills and experiences:
To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Degree, HND or HNC in Construction or Management level and hold NEBOSH National Diploma – Construction or currently undertaking the qualification. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
Experience of managing multi-site maintenance contracts in a commercially focused role
Proven ability to effectively recruit, manage and develop people
Proven track record managing a direct labour operation or internal maintenance service
Experience of delivering services within budget is desirable
This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving license
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
25 days annual leave (rising to a maximum of 30 days) plus public holidays
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
£45,574 per annum (rising to £47,973 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)
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