Type:
Ongoing Locum – Full Time/Part Time
Perks and benefits:
- Flexible Hours: Choose between full time and part time hours, giving you the flexibility to balance work and personal commitments.
- Skills Development: Enjoy the opportunity to enhance your skills by working within diverse teams and situations.
- Variety of Work: Embrace the variety as no two days are the same in locum roles, challenging you to learn and grow continuously.
- Professional Networking: Broaden your horizons by working with a range of professionals and expanding your network.
- Competitive Pay: Enjoy competitive pay with added potential for career development within the sector.
What you will do:
- Manage and coordinate complaints, concerns, compliments, and representations received across Children’s Social Care services.
- Ensure complaints progress in accordance with the Children Act 1989 Representations Procedure, Local Authority Social Services and National Health Service Complaints Regulations, and organisational policies.
- Liaise with service managers, social workers, and partner agencies to gather information and support investigations.
- Draft high-quality complaint responses, briefing reports, and correspondence for senior leaders and complainants.
- Monitor statutory response deadlines and maintain accurate records within complaints management systems.
Person Specification:
- Educated to A-Level standard or possess an equivalent qualification.
- A relevant qualification in Business Administration, Public Administration, Complaints Handling, Customer Services, or a related discipline is desirable.
- Evidence of continuing professional development is ideal.
- Experience handling complaints within a local authority, children’s services, social care, housing, healthcare, or other public sector environments.
- Experience managing sensitive, confidential, and complex casework is essential.
Why Slough, Berkshire is a great place to live and work:
Living and working in Slough offers an attractive blend of urban and rural settings. With excellent transport links to London and other major cities, Slough is a fantastic base for professionals. The town boasts a vibrant and diverse community with a rich cultural scene. Whether you’re seeking a thriving career in social care or a lively place to call home, Slough has something for everyone.
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Complaints Officer - Slough - Sanctuary Personal employer: Sanctuary Personnel
Sanctuary Personnel is an exceptional employer, offering a supportive and inclusive work environment for Social Workers in the Children Looked After Team. Located in Stevenage, Hertfordshire, employees benefit from competitive salaries, ongoing training, and opportunities for professional growth, all while making a meaningful impact on the lives of children and families. The company's commitment to Equality, Diversity, and Inclusion ensures that every team member feels valued and empowered to contribute to their community.
