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- Tasks: Promote resident involvement and ensure clean, safe homes for our community.
- Company: Join a not-for-profit housing association making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension scheme, and wellbeing support.
- Why this job: Make an impact while working in a diverse and inclusive environment.
- Qualifications: GCSE Grade C or above in English and Maths; experience with older people preferred.
- Other info: Full driving licence required; excellent career growth opportunities await you.
The predicted salary is between 20300 - 20927 £ per year.
The role of Scheme Manager will include:
- Promoting resident involvement & providing information about local community groups and facilities.
- Meeting all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored.
- Effectively managing relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
- Coordinating the delivery of local services in accordance with Group standards and lease obligations, and monitor contractor performance, take appropriate action and escalate more complex issues as appropriate.
- Ensuring the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution, focussing on first contact resolution where appropriate and to refer more complex issues as necessary.
- Providing administrative support and assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery.
Skills and experiences:
- Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths.
- Some experience of working with older people in a support capacity and understanding their individual needs or similar.
- Working knowledge of the key needs and services available to residents.
- Some experience of problem solving and implementing effective solutions, including referrals as needed.
- Ability to interpret and maintain computerised information and documentation.
- Working knowledge of handling confidential and sensitive information.
- Travel is a requirement of the role, therefore a full valid driving licence is essential.
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
£20,299 per annum (rising to £20,927 per annum after 12 months, subject to satisfactory performance). The full time equivalent salary for this role is £25,374 per annum (based on 37.5 hours per week), rising to £26,159 per annum after 12 months service and subject to satisfactory performance.
Scheme Manager in Cheddar employer: Sanctuary Independent Living Service
Contact Detail:
Sanctuary Independent Living Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager in Cheddar
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with older people or in community services. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the complexities of managing relationships and service delivery effectively.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application process to open. Reach out directly to the hiring manager or HR team through our website. A friendly email expressing your interest can set you apart from the crowd.
✨Tip Number 4
Prepare for the unexpected! Think about the types of questions you might face regarding compliance testing and customer service. Practising your responses will help you feel more confident and ready to impress during the interview.
We think you need these skills to ace Scheme Manager in Cheddar
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Scheme Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: Don’t just list your previous jobs; share specific examples of how you've worked with older people or managed relationships with stakeholders. We want to see how you’ve made a difference in similar roles!
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon and make sure your application is easy to read. We appreciate straightforward communication, especially when it comes to problem-solving and customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at Sanctuary Independent Living Service
✨Know Your Community
Familiarise yourself with local community groups and facilities relevant to the role. Being able to discuss how you would promote resident involvement and support their needs will show your commitment to the community.
✨Understand Compliance Requirements
Brush up on the legislative and regulatory requirements for housing services. Be prepared to discuss how you would ensure compliance testing and risk assessments are conducted effectively, demonstrating your attention to detail.
✨Showcase Problem-Solving Skills
Think of examples where you've successfully resolved issues or improved service delivery. Highlighting your experience in problem-solving will reassure them that you can handle complaints and ensure high-quality customer service.
✨Demonstrate Relationship Management
Prepare to talk about your experience managing relationships with stakeholders, service providers, and residents. Discuss how you would identify service shortfalls and take appropriate action, showcasing your ability to communicate effectively.
