Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents and manage tenancy processes while tackling complex housing issues.
- Company: Join a not-for-profit housing association making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, wellbeing support, and employee discounts.
- Why this job: Make an impact in your community while developing your skills in a supportive environment.
- Qualifications: Experience in housing roles and knowledge of relevant regulations are essential.
- Other info: Diverse culture with opportunities for personal growth and career advancement.
The predicted salary is between 32887 - 34617 £ per year.
The role of Housing Officer will include:
- Working closely with the lettings team in allocating Voids, Tenancy Sign Ups and Viewings.
- Liaising with tenancy enforcement agencies to build relevant case files and manage the complaint process for the service area.
- Handling a range of situations including complex cases of ASB (anti-social behaviour), which may include attending evictions and multi-agency crime prevention meetings.
- Attending various meetings to coordinate tenancy termination and changes, property clearance, and support tenancy auditing and fraud investigations.
- Providing advice and support to residents through regular community engagement and signposting to relevant third party agencies.
Skills and experiences:
- Recent experience undertaking a similar role and a passion for supporting tenancy sustainment and working with vulnerable people.
- Knowledge of relevant housing regulations and legislation.
- An understanding of Microsoft Office packages including Word, Excel and Outlook.
- Experience and knowledge of good practice resident involvement activities.
- Travel is a requirement of the role, therefore a full valid driving licence is essential.
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
Role salary is £32,887 (rising to £34,617 after 12 months, subject to satisfactory performance).
Housing Officer in Stoke-on-Trent employer: Sanctuary Housing
Contact Detail:
Sanctuary Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Officers. Think about your experiences with tenancy sustainment and how you’ve handled complex cases. Practising your answers will help you feel more confident when it’s showtime!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. Plus, applying directly gives you a better chance of standing out in the crowd.
We think you need these skills to ace Housing Officer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing and working with vulnerable people. We want to see how your skills align with the role of Housing Officer, so don’t hold back!
Showcase Relevant Experience: When detailing your past roles, focus on your experience with tenancy sustainment and any complex cases you've handled. We love seeing real-life examples that demonstrate your ability to manage challenging situations.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sanctuary Housing
✨Know Your Housing Regulations
Brush up on the relevant housing regulations and legislation before your interview. Being able to discuss these confidently will show that you’re serious about the role and understand the legal framework you'll be working within.
✨Showcase Your Experience with Vulnerable People
Prepare specific examples from your past roles where you've supported vulnerable individuals or managed complex cases. This will demonstrate your passion for tenancy sustainment and your ability to handle challenging situations effectively.
✨Familiarise Yourself with Microsoft Office
Since knowledge of Microsoft Office is essential, make sure you're comfortable using Word, Excel, and Outlook. You might be asked to discuss how you've used these tools in previous roles, so have some examples ready.
✨Engage with Community Involvement
Be prepared to talk about any experience you have with resident involvement activities. Highlighting your understanding of good practices in community engagement will show that you value collaboration and are committed to making a positive impact.