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- Tasks: Manage anti-social behaviour cases and support tenant welfare through effective communication.
- Company: Join a not-for-profit housing association making a real difference in people's lives.
- Benefits: Enjoy 25-30 days annual leave, pension contributions, and wellbeing support.
- Why this job: Make an impact in the community while developing your career in a supportive environment.
- Qualifications: Experience in tenancy services and strong problem-solving skills are essential.
- Other info: Diverse culture with opportunities for personal and professional growth.
The predicted salary is between 37951 - 37951 £ per year.
The role of Housing Officer will include:
- Effective management of anti-social behaviour cases
- Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
- Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
- Managing complaints about service delivery
- Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
- Delivering general advice on all aspects of tenancy to enable sustainability
- Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour and safeguarding
- Working closely with administrative colleagues to complete a range of tenancy management processes
Skills and experiences:
- Proven experience of undertaking a similar role
- Prior experience of delivering high quality tenancy services
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Ability to build strong working relationships with internal and external customers
- Excellent customer service and negotiating skills
- An understanding of Microsoft Office packages including Word, Excel and Outlook
- Excellent communication skills both verbal and written
- Working knowledge of relevant regulations and good practice
- Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role salary is £37,951 with an additional policy allowance of £2,436 per annum.
Housing Officer in London employer: Sanctuary Housing
Contact Detail:
Sanctuary Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former Housing Officers on LinkedIn or at local events. They can give you insider tips and might even know about unadvertised roles.
✨Tip Number 2
Prepare for the interview by researching common questions for Housing Officer roles. Think about your past experiences and how they relate to managing anti-social behaviour and tenant welfare.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've successfully managed complaints or resolved issues in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Housing Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing anti-social behaviour cases and delivering high-quality tenancy services. We want to see how your skills align with the role of Housing Officer!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've analysed and diagnosed problems in previous roles. We love candidates who can implement effective solutions, so don’t hold back on sharing your success stories!
Highlight Your Communication Skills: Since excellent communication is key for this role, make sure to demonstrate your verbal and written skills in your application. Whether it’s through your cover letter or CV, let us know how you’ve built strong relationships with customers and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Sanctuary Housing
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer. Brush up on topics like anti-social behaviour management, tenant welfare, and property maintenance issues. Being able to discuss these areas confidently will show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage complaints, deliver high-quality tenancy services, and build strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Communication is Key
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you've handled difficult conversations or negotiations in the past, especially regarding tenant issues or service delivery.
✨Familiarise Yourself with Regulations
Brush up on relevant regulations and good practices related to housing, such as fire safety and data protection. Showing that you have a solid understanding of these areas will demonstrate your commitment to compliance and tenant welfare.