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- Tasks: Manage anti-social behaviour cases and support tenant welfare through collaboration.
- Company: Join a not-for-profit housing association making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Why this job: Make an impact by helping vulnerable people and ensuring sustainable tenancies.
- Qualifications: Experience in tenancy management and excellent communication skills required.
- Other info: Diverse culture with opportunities for personal and professional growth.
The predicted salary is between 32887 - 34617 £ per year.
The role involves effective management of anti-social behaviour cases, collaboration with colleagues in Property Services and Lettings to ensure the effective allocation of void properties, managing tenant expectations about repairs, and escalating any property maintenance issues affecting tenant welfare via appropriate channels. Responsibilities also include managing complaints about service delivery and working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety, and data protection). Providing general advice on all aspects of tenancy to enable sustainability is essential, as well as working with a range of external agencies to resolve issues affecting tenant welfare including domestic abuse, anti-social behaviour, and safeguarding. Additionally, working with administrative colleagues to complete a range of tenancy management processes including tenancy conversions, permissions, mutual exchanges, successions, and service charges is required, along with enforcement of tenancy breaches.
Skills and experiences:
- Recent experience undertaking a similar role and a passion for supporting tenancy sustainment and working with vulnerable people.
- Proven experience of delivering high quality tenancy and customer service.
- Excellent skills in analysing and diagnosing problems and implementing solutions, ideally with experience of this in relation to anti-social behaviour.
- Excellent communication skills both verbal and written.
- Working knowledge of relevant regulations and good practice.
- An understanding of Microsoft Office packages including Word, Excel, and Outlook.
- Travel will be a requirement of the role, therefore a full valid driving licence is essential.
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits:
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health, and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
Role salary is £32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance).
Housing Officer in Liverpool employer: Sanctuary Housing
Contact Detail:
Sanctuary Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former Housing Officers on LinkedIn or at local events. They can give you insider tips and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of anti-social behaviour and tenancy laws. We want you to show off your expertise and passion for supporting vulnerable people!
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend, focusing on how you’d handle tenant complaints or collaborate with colleagues. Clear communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission.
We think you need these skills to ace Housing Officer in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing anti-social behaviour and working with vulnerable people. We want to see how your skills align with the role of Housing Officer, so don’t hold back!
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We love seeing candidates who can articulate their thoughts well, both in writing and verbally, so let your personality shine through!
Highlight Relevant Experience: Don’t forget to mention any recent experience you have in a similar role. Whether it’s dealing with tenant complaints or collaborating with colleagues, we want to know how you’ve made a difference in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Sanctuary Housing
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Housing Officer. Understand anti-social behaviour management, tenant welfare issues, and compliance obligations. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed tenancy issues or worked with vulnerable people. Highlight your problem-solving skills and how you've delivered high-quality customer service in challenging situations.
✨Communication is Key
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to demonstrate how you've effectively communicated with tenants and colleagues in previous positions, especially regarding sensitive issues.
✨Familiarise Yourself with Regulations
Brush up on relevant regulations and good practices related to housing. Knowing your stuff about fire safety, water hygiene, and data protection will not only impress your interviewers but also show that you're committed to compliance and tenant safety.