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- Tasks: Support residents, ensure compliance, and deliver top-notch customer service.
- Company: Join a not-for-profit housing association making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Why this job: Make an impact while helping others achieve independence and wellbeing.
- Qualifications: GCSE Grade C in English and Maths, plus experience with older people.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 20300 - 20927 £ per year.
The role of Scheme Manager will include:
- Supporting residents by providing information to promote independence, good health and wellbeing
- Completing mandatory compliance tasks along with health and safety checks
- Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
- Delivering high quality customer service by resolving problems and complaints
- Providing administrative support, including maintaining accurate records in a timely manner
- Completing Sign Ups, Terminations, Settling in Visits
- Covering other schemes as and when required
Skills and experiences:
- Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
- Proven experience of working with older people and understanding their individual needs or similar
- Working knowledge of good practice resident involvement or customer participation activities and practices
- Ability to work alone and manage workloads to meet deadlines
- Working knowledge of handling confidential and sensitive information
- Good interpersonal and customer care skills
- Proficient User of Microsoft applications including Word, Excel and Outlook
- Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
£20,299 per annum (rising to £20,927 per annum after 12 months, subject to satisfactory performance). The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance.
Scheme Manager in Leeds employer: Sanctuary Housing
Contact Detail:
Sanctuary Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more relaxed you'll feel when it’s time for the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our mission to make a difference in people's lives.
We think you need these skills to ace Scheme Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Scheme Manager. Use keywords from the job description to show we’re on the same page!
Showcase Your Experience: Don’t hold back on sharing your experience working with older people or in similar roles. We want to see how you’ve made a difference in previous positions, so give us some solid examples!
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Sanctuary Housing
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Scheme Manager. Familiarise yourself with how to support residents, complete compliance tasks, and deliver excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience working with older people or in similar roles. Prepare specific examples that highlight your understanding of their needs and how you've successfully managed workloads and resolved issues in the past. This will demonstrate your capability and suitability for the position.
✨Brush Up on Your Skills
Since the job requires proficiency in Microsoft applications, make sure you're comfortable using Word, Excel, and Outlook. You might be asked about how you use these tools in your daily tasks, so having a few examples ready can really impress the interviewers.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask at the end. Inquire about the team culture, how success is measured in the role, or what challenges the organisation currently faces. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
