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For Companies At a Glance
- Tasks: Lead a team in a 24/7 contact centre, ensuring top-notch customer service.
- Company: Join Sanctuary Housing, a not-for-profit housing association making a real difference.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and wellbeing support.
- Why this job: Be part of a diverse culture that values talent and customer impact.
- Qualifications: Experience in managing teams and delivering exceptional customer service is essential.
- Other info: Salary starts at £40,334, increasing with performance after 12 months.
The predicted salary is between 40000 - 42000 £ per year.
The role of Customer Relations Team Manager will include:
Skills and experiences:
Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
(if the link is unavailable please visit the Sanctuary careers website)
Customer Relations Team Manager employer: Sanctuary Housing
Contact Detail:
Sanctuary Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Team Manager
✨Tip Number 1
Familiarise yourself with Sanctuary Housing's mission and values. Understanding their commitment to customer service and community impact will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of how you've successfully managed teams in a customer service environment. Highlight specific situations where you improved performance or resolved conflicts, as these will resonate well with the hiring team.
✨Tip Number 3
Network with current or former employees of Sanctuary Housing on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your understanding of KPIs and service standards relevant to customer relations. Be ready to discuss how you would implement and monitor these metrics to ensure high-quality service delivery.
We think you need these skills to ace Customer Relations Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing customer service teams, particularly in a call handling environment. Use specific examples that demonstrate your ability to meet KPIs and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in customer relations. Mention how you can contribute to Sanctuary Housing's mission and values, and provide examples of how you've successfully managed teams in the past.
Highlight Relevant Skills: In your application, emphasise your strong organisational skills, ability to build relationships, and experience in performance management. These are key attributes for the Customer Relations Team Manager role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial position.
How to prepare for a job interview at Sanctuary Housing
✨Showcase Your Leadership Skills
As a Customer Relations Team Manager, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your approach to performance management and staff development.
✨Understand the Company Culture
Familiarise yourself with the values and mission of the organisation. Since they emphasise a diverse and inclusive culture, be ready to discuss how you can contribute to this environment and support their commitment to customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in handling complaints and service delivery issues. Think of specific situations where you've turned a negative experience into a positive outcome for customers.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Be prepared to discuss how you prioritise tasks and manage workloads, particularly in a fast-paced contact centre environment. Share strategies you've used to improve efficiency and service delivery.
