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- Tasks: Lead a customer-focused lettings service and manage housing-related complaints.
- Company: Join a not-for-profit housing association with 125,000 homes, dedicated to making a difference.
- Benefits: Enjoy 25-30 days annual leave, flexible benefits, and wellbeing support.
- Why this job: Make a real impact in people's lives while working in a diverse and inclusive culture.
- Qualifications: Experience in lettings services, team management, and excellent communication skills required.
- Other info: Location-specific salaries with performance-based increases after 12 months.
The predicted salary is between 40334 - 42357 £ per year.
The role of Customer Lettings Manager will include:
Skills and experiences:
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
Role Salary is dependent on successful candidate’s home location/ local office base as below:
(if the link is unavailable please visit the Sanctuary careers website)
Customer Lettings Manager employer: Sanctuary Housing
Contact Detail:
Sanctuary Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Lettings Manager
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations, especially those related to lettings and voids. Understanding the LA Allocations Policy and S106 agreements will give you an edge in discussions during interviews.
✨Tip Number 2
Showcase your experience in managing teams effectively. Prepare examples of how you've led high-performing teams and handled performance management, as this is crucial for the Customer Lettings Manager role.
✨Tip Number 3
Highlight your customer engagement skills. Be ready to discuss specific instances where you've successfully resolved complaints or improved customer satisfaction, as this aligns with the core responsibilities of the position.
✨Tip Number 4
Brush up on your Microsoft Office skills, particularly Excel and Teams. Being proficient in these tools will not only help you in the role but also demonstrate your readiness to adapt to the company's working environment.
We think you need these skills to ace Customer Lettings Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings or voids services. Emphasise your ability to manage teams and deliver high-quality customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the strategic nature of the Customer Lettings Manager role. Mention specific experiences that align with the responsibilities outlined in the job description, such as managing complaints or developing relationships with customers.
Showcase Relevant Skills: Highlight your communication, negotiation, and interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully engaged with residents or managed a dispersed team in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Sanctuary Housing
✨Understand the Role
Make sure you have a clear understanding of what a Customer Lettings Manager does. Familiarise yourself with the responsibilities, such as managing lettings services and handling complaints. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your previous experience in delivering high-quality lettings or voids services. Be ready to provide specific examples of how you've managed teams, engaged with residents, and handled performance management.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might be asked about how you would handle difficult conversations or negotiate with stakeholders, so think of relevant scenarios to share.
✨Align with Company Values
Research Sanctuary's mission and values, especially their focus on customer care and community impact. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of making a difference in people's lives.
