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- Tasks: Lead product vision and strategy to enhance customer experience in affordable housing.
- Company: Sanctuary, a leading provider of affordable homes and community support.
- Benefits: Generous annual leave, pension scheme, wellbeing support, and exclusive discounts.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in product management and stakeholder collaboration is essential.
- Other info: Join a diverse team dedicated to inclusion and community impact.
The predicted salary is between 55000 - 77000 £ per year.
Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
We have an opportunity for a Product Owner – CRM to join our team based in Worcester. This job sits within Affordable Housing, which provides a range of affordable homes and support services in England and Scotland, delivering services at a competitive cost to meet the needs of our customers. This includes general needs housing, supported housing, shared ownership, housing for older people and home ownership accommodation. It also provides housing related services including lettings, income management, tenancy management and customer support.
Role Responsibilities
- Define and communicate the Product vision and strategy in alignment with Customer and business goals.
- Develop and manage the Product roadmap setting clear priorities collaborating with Executive and Senior Leadership to ensure the Product aligns with Group Strategy.
- Own and manage the Product backlog, ensuring continuous prioritisation based on customer needs, value, risk and effort.
- Lead the team of Product Owners to ensure that user stories and requirements are clearly defined and actionable.
- Collaborate with Stakeholders, maintain close relationships to set and manage stakeholder expectations, providing regular high quality progress updates, communicating risks and upcoming deliverables.
- Responsible for the delivery of solutions that meet customer needs, working with internal and external customers and supporting the team of Product Owners to manage the implementation of service and product improvements that meet the current and future needs of our customers.
- Identify potential risks to Product development and delivery and develop mitigation strategies.
- Resolve conflicting requirements and drive solutions for complex issues in collaboration with other business areas.
- Continuously gather and analyse customer feedback, conducting research to inform Product improvements and identify areas of challenge, utilise the research to drive initiatives to improve customer experience and maximise delivery value.
Skills and Experiences
- Comprehensive experience of developing and communicating product vision and strategy.
- Proven experience in defining product roadmaps, managing product backlogs and defining benefit cases that align with business strategies and meet customer and user needs.
- Proven experience in working collaboratively across functional boundaries as part of a matrix team including indirectly working with third party suppliers.
- Significant experience of managing stakeholders.
- Significant working knowledge of Field Service Management (FSM) systems and SAP.
Why Work for Us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with matching employer contributions from Sanctuary up to set limits.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Wellbeing support and tools.
- Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – corporate.recruitment@sanctuary.co.uk.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission.
Product Owner - CRM in Worcester employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner - CRM in Worcester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sanctuary through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Sanctuary's mission and values. Think about how your experience aligns with their goals in affordable housing and community support. Show them you’re not just looking for a job, but that you genuinely care about making a difference.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've defined product vision and managed backlogs in previous roles. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them why you’re the perfect fit for the Product Owner role.
We think you need these skills to ace Product Owner - CRM in Worcester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in people's lives, just like we do at Sanctuary.
Tailor Your CV: Make sure your CV is tailored to the Product Owner – CRM position. Highlight your experience with product vision and strategy, and don’t forget to mention any relevant skills that align with our needs!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences are easy to spot!
Apply Early: Don’t wait until the last minute to submit your application! We recommend applying early through our website to ensure you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at Sanctuary Group
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand the product vision and strategy of the company. Familiarise yourself with their CRM systems and how they align with customer needs. This will help you articulate how your experience can contribute to their goals.
✨Showcase Your Stakeholder Management Skills
Prepare examples that demonstrate your ability to manage stakeholders effectively. Discuss how you've set and managed expectations in previous roles, and be ready to explain how you would approach stakeholder relationships at Sanctuary.
✨Prioritisation is Key
Be prepared to discuss how you prioritise tasks within a product backlog. Share specific strategies you've used to balance customer needs, value, risk, and effort. This will show that you can handle the complexities of the role.
✨Emphasise Continuous Improvement
Talk about your experience with gathering and analysing customer feedback. Highlight any initiatives you've led that improved customer experience or product delivery. This aligns perfectly with Sanctuary's commitment to meeting current and future customer needs.
