Housing and Contracts Manager in Worcester

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Make a difference where it matters most. We're proud to be recognised as the 2025 Housing with Care Employer of the Year – and we're excited to welcome a professional and motivated individual to join our Housing & Contracts Team and manage a number of contracts for our agent managed supported housing schemes and housing managed only properties across London, West Midlands and South/Southwest England (Base location West London).

You will be an organised team player with great communication skills as the role will involve managing relationships with the agents and monitoring performance of their housing management activities.

Your role:

• Delivering high quality contract management of agent managed services
• Assisting with budget setting and monitoring of management accounts
• Ensuring all legislative and regulatory requirements for housing services activities are met
• Managing the delivery of high-quality customer service
• Completing health and safety and property inspections
• Providing housing management advice and guidance
• Effectively communicating with internal and external stakeholders
• Completing regular site visits and liaison meetings to ensure a quality service is being provided, which is in line with our policies and procedures and all relevant legislation, governance, and legal requirements

Sound experience working within supported living or housing management is essential. You may be a current Deputy in a Supported Housing or Retirement Scheme with contracts or housing compliance experience and looking for progression. Previous experience managing third party stakeholders is required. You should be focused, with the ability to plan and prioritise workloads and communicate effectively to different audiences. The ability to work on your own initiative is essential. Previous experience managing RP/Agent relationships is necessary. A working knowledge of relevant regulations, legislation, and good practice is expected. A flexible approach to work, with the ability to travel extensively, is important. Knowledge of Microsoft Office, SAP, and Radar would be advantageous. Extensive travel is a requirement of the role; therefore, a full, current driving licence and access to your own vehicle is essential.

Your rewards:

You deserve more than the basics. That's why, alongside 33 days' annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we've created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply, we can only accept applications from individuals with the right to work in the UK. All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch. Internal candidates should apply via their internal careers account. We may close this advert early, so please apply as soon as possible.

We're committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.