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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
End User Computing Analyst
Worcester based with a balance of home and office working
£28,646 - £30,175 per year
35 hours per week
The role sits within the End User Computing (EUC) team in Technology, which currently consists of four team members, with this new role becoming the fifth. The team is responsible for supporting and managing end-user technology across Sanctuary, helping to ensure colleagues have secured, compliant and reliable devices and services to carry out their roles effectively. This includes device management, security and compliance, patching and vulnerability remediation, operational support and continuous service improvement.
The role of End User Computing Analyst will include:
- Monitor device compliance, patching and vulnerability management platforms to identify non-compliant devices, investigate update failures and coordinate remediation activities to ensure devices remain secure and supported
- Work directly with end users to resolve patching and compliance issues, troubleshooting update failures and perform technical remediation of endpoint management services. Where necessary, liaise with the Device Lifecycle team to replace the device
- Collaborate with other members of the End User Computing and Technology Security teams to prioritise and track security vulnerabilities, ensuring risks are addressed within agreed timescales, and compliance standards are maintained
- Monitor and manage teamwork queues, ensuring incidents, service requests, remediation activities and administrative tasks are progressed efficiently and within agreed service levels
- Contribute to service improvement initiatives by identifying trends, recurring issues and opportunities to improve EUC processes, user experience, operational efficiency and service quality
Skills and experiences:
- Proven experience supporting Microsoft Windows devices and end users in a corporate environment
- Experience engaging directly with customers or end users, managing communications and delivering a high standard of customer service
- Experience maintaining accurate records, producing documentation and updating operational procedures
- Excellent verbal and written communication skills, with the ability to convey complex or technical information clearly and concisely to both technical and non-technical audiences
- Experience working within established processes, procedures and service level targets
Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £28,646 per annum (rising to £30,175 per annum after 12 months, subject to satisfactory performance)
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.
End User Computing Analyst in Worcester employer: Sanctuary Group
Sanctuary Care is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to quality care, our Investors in People Gold accreditation reflects our supportive work culture, where every team member is valued and encouraged to thrive. Enjoy competitive benefits, including generous annual leave, health and wellbeing support, and ongoing training opportunities, all while making a meaningful impact in the lives of those we serve across the West Midlands and South West England.
