At a Glance
- Tasks: Welcome customers and create engaging activities that reflect their interests.
- Company: Join a supportive team dedicated to community and customer care.
- Benefits: Enjoy 33 days annual leave, health support, and flexible working options.
- Other info: Inclusive culture with opportunities for career growth and training.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong interpersonal skills and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities
- Welcome customers and provide front‑of‑house reception support.
- Create engaging individual and group activities that reflect customers' interests.
- Promote and review activities to help customers achieve their goals.
- Support customers to connect with and feel part of their local community.
- Enable customers to continue living life on their terms.
- Develop and lead activities that involve and inspire customers.
Requirements
- Right to work in the UK.
- Strong interpersonal and customer‑care skills.
- Confidence in prioritising tasks and meeting deadlines.
- Basic Microsoft Word and Excel knowledge.
- Willingness to work towards an NVQ Level 2 in Health and Social Care.
- Flexible approach; may be required to work on weekends.
- Ability to undertake safeguarding, pre‑employment and DBS checks.
Inclusion & Equality
We welcome applications from people of all backgrounds and are a Disability Confident employer. We provide reasonable adjustments throughout the recruitment process.
Benefits
- 33 days annual leave pro‑rata (rising to 38 days including bank holidays).
- Occupational sick pay linked to length of service.
- Contributory pension scheme.
- Health and wellbeing support including Aviva Digicare+ with virtual GP appointments and an Employee Assistance Programme.
- Company‑paid life insurance.
- Parental leave arrangements and annual leave purchase scheme.
- Company‑funded training and ongoing career development.
- Flexible working options and inclusive culture supported by staff networks.
- Exclusive retail discounts, Cycle to Work and salary sacrifice arrangements.
This advert may close early. Please apply promptly.
Customer Supporter in Worcester employer: Sanctuary Group
As a Customer Supporter, you will thrive in a supportive and inclusive environment that prioritises employee wellbeing and development. With generous benefits such as up to 38 days of annual leave, comprehensive health support, and opportunities for career advancement through company-funded training, you will be empowered to make a meaningful impact in the lives of our customers while enjoying a flexible work culture. Join us in fostering community connections and enabling individuals to live life on their terms in a role that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Supporter in Worcester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your passion for customer support shine through. They want to see that you genuinely care about helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Supporter in Worcester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and how they align with our mission to support customers in their community.
Tailor Your Application:Make sure to tailor your application to the Customer Supporter role. Highlight your interpersonal skills and any relevant experience that shows how you can create engaging activities for our customers. We love seeing how you connect with our values!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Sanctuary Group
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Customer Supporter. Familiarise yourself with how to welcome customers and create engaging activities. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Interpersonal Skills
Since strong interpersonal skills are key for this role, think of examples from your past experiences where you've successfully interacted with customers. Be ready to discuss how you’ve helped others feel part of a community or supported them in achieving their goals.
✨Be Ready to Discuss Flexibility
The job requires a flexible approach, including working weekends. Prepare to talk about your availability and any previous experiences where you adapted to changing schedules or priorities. This shows you're committed and can handle the demands of the role.
✨Highlight Your Willingness to Learn
Mention your interest in pursuing an NVQ Level 2 in Health and Social Care. Employers love candidates who are eager to develop their skills. Share any relevant training or courses you've completed, and express your enthusiasm for ongoing career development.
