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- Tasks: Lead a team to manage customer complaints and enhance relations.
- Company: A top housing provider in the UK with a strong community focus.
- Benefits: Hybrid working, competitive salary, and a comprehensive benefits package.
- Why this job: Make a difference by improving customer experiences and leading a dynamic team.
- Qualifications: Experience in managing complaints teams and excellent relationship-building skills.
- Other info: Enjoy a flexible work environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing provider in the UK is seeking a Customer Relations Team Manager based in Worcester. The role involves managing a team of Customer Relations Officers, ensuring customer complaints are handled professionally and efficiently.
Candidates should have experience in leading complaints teams, strong organizational skills, and the ability to build relationships across the organization.
The position offers a balance of home and office working, with a competitive salary and a comprehensive benefits package.
Complaints & Customer Relations Team Lead (Hybrid) in Worcester employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints & Customer Relations Team Lead (Hybrid) in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer relations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research common questions for team leads in customer relations and practice your responses. We want you to shine when discussing your experience in managing complaints.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully led teams and resolved customer issues. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaints & Customer Relations Team Lead (Hybrid) in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing complaints teams and showcases your organisational skills. We want to see how you've built relationships in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Relations Team Lead role. Share specific examples of how you've handled customer complaints effectively in the past.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. We’re looking for someone who can inspire and manage a team, so include any relevant achievements that demonstrate your ability to lead and motivate others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Sanctuary Group
✨Know the Company Inside Out
Before your interview, make sure you research the housing provider thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a potential Team Lead, it's crucial to demonstrate your leadership experience. Prepare specific examples of how you've successfully managed teams in the past, particularly in handling complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Relationship Building
Since the role involves building relationships across the organisation, be ready to discuss how you've fostered collaboration in previous roles. Share anecdotes that highlight your ability to connect with different stakeholders and resolve conflicts effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in customer relations. Think about common complaints you might encounter and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
