Communications Manager in Worcester

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We have an exciting opportunity for a Communications Manager to join our Customer Communications team in our Head Office in Worcester. Reporting to the Head of Customer Communications, you'll enjoy a mix of office and home working while leading a small team and working with people across the business to deliver communications that make a real difference.

You'll help shape how Sanctuary communicates with customers and colleagues in its Housing operations, turning complex information into clear, engaging messages that build trust, improve services and support some of the organisation's most important projects.

The role of Communications Manager will include:

• Leading customer communications campaigns, managing a small team and providing expert advice to colleagues across the organisation.
• Creating compelling content that supports the delivery of the communications strategy and promotes the work of Sanctuary, including opinion pieces, proactive PR content, events, speeches, presentations, internal newsletters and social media material.
• Developing and maintaining relationships with internal and external stakeholders, advising on appropriate tools to communicate to their audience and providing cost-effective solutions for their communications challenges.
• Supporting the Head of Customer Communications to develop and maintain a culture of proactive communications across the team, including evaluating the success of activities and advising on areas for improvement.
• Undertaking appropriate research and analysis to continually develop the quality and effectiveness of the overall service and to inform Sanctuary's approach to communications platforms and tools.

Skills and experiences:

• Recent experience of undertaking a similar role.
• Proven experience of working in a Journalist or Public Relations environment.
• Proven experience of creating and delivering successful communications campaigns.
• Working knowledge of press, libel laws, data protection, freedom of information, basic law regulations and current practice.
• Excellent understanding of written and spoken English.
• Proven experience analysing and diagnosing problems and implementing effective solutions.
• Proven experience of managing projects with strong project management skills.

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

£45,736 per annum (rising to £48,157 per annum after 12 months, subject to satisfactory performance).

We work closely with the Home Office in order to prevent unlawful working.

Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.