Business Continuity and Resilience Manager in Worcester

Location: Worcester, Worcestershire, GB, WR1 3ZQ

Operation: Sanctuary Group

Closing Date: 09/06/2026

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Worcester based with a balance of home and office working

£45,736 - £48,157 per year

35 hours per week – Monday to Friday, 9am to 5pm

We have an opportunity for a Business Continuity and Resilience Manager, to manage the development, implementation, assurance and continuous improvement of Group-wide Business Continuity and Operational Resilience frameworks, ensuring compliance with statutory and regulatory requirements and embedding best practice to strengthen the Group's ability to prevent, respond to and recover from disruptive events.

This role sits within Group Financial Services, which is responsible for all aspects of accounting for the Group. This includes the provision of financial and management accounting services, financial analysis and preparation of annual budgets. In this role, the successful candidate will need to ensure that they fully understand and fulfil their responsibilities in respect of health & safety, equality & diversity and safeguarding at all times. This profile is not an exhaustive list of duties and other activities may need to be carried out requiring similar skill levels.

The role of Business Continuity and Resilience Manager will include:

• Managing and maintaining the Group Business Continuity and Operational Resilience framework, including policy, standards, methodology and governance; ensuring alignment to Group objectives and risk appetite
• Managing the Business Continuity Management System (BCMS) and planning lifecycle across Group businesses: setting requirements, supporting plan development, assuring quality, and driving timely reviews and approvals for critical services and processes
• Managing the Group Business Impact Assessment (BIA) and risk assessment programme; maintaining impact tolerances, critical service mapping and prioritised recovery requirements
• Managing and coordinating the Group exercising and testing programme (desktop, scenario and simulation), capturing lessons learned and driving remediation to improve resilience
• Providing expert advice and constructive challenge to senior stakeholders; facilitating cross functional decision making during incidents and ensuring effective coordination with crisis management arrangements
• Managing Fusion Risk Management (Salesforce) BCM configuration and data quality; producing MI/KPI dashboards and insightful analysis for the Head of Business Continuity, senior management teams and governance forums
• Partnering with Technology/IT to govern alignment to disaster recovery and cyber resilience requirements (RTO/RPO, backup, restoration and DR testing) and ensure dependencies are captured in plans
• Managing third party and supplier resilience activity for critical suppliers, including due diligence, assurance reviews and integration of supplier dependencies into BIAs and continuity plans
• Contributing to wider risk and resilience programmes/projects, support audits, regulatory requests and continuous improvement initiatives, promoting a positive resilience culture across the Group

Skills and experiences:

• Substantial analytical and problem-solving experience, using data to identify resilience risks and implement effective, sustainable solutions
• Excellent stakeholder management and influencing skills, with experience engaging and constructively challenging senior leaders
• Proven experience of managing complex projects/programmes across multiple business areas, delivering to time, quality and stakeholder expectations
• Ability to remain effective under pressure, making sound judgements during incidents and managing competing priorities
• Proven experience of working to tight deadlines, planning and prioritising workloads across a forward programme of activity
• Extensive experience producing high-quality reports, MI and presentations for senior management teams and governance forums
• Thorough knowledge of business continuity and operational resilience principles and relevant standards (e.g., ISO 22301) and regulatory expectations
• Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

£45,736 per annum (rising to £48,157 after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - corporate.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.