At a Glance
- Tasks: Provide customer service support and administrative assistance to the National Compliance Team.
- Company: Join Sanctuary Housing, a diverse and inclusive organisation committed to your growth.
- Benefits: Enjoy 25 days annual leave, health plans, and a supportive work environment.
- Other info: Be part of an award-winning apprenticeship programme with excellent career prospects.
- Why this job: Kickstart your career with a recognised qualification while gaining hands-on experience.
- Qualifications: GCSEs in Maths and English, plus a willingness to learn and grow.
The predicted salary is between 17472 - 17472 £ per year.
Location: Worcester, Worcestershire, GB, WR1 3ZQ
Operation: Sanctuary Housing
Closing Date: 24/07/2026
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Fixed term contract initially for 15 months
Worcester Starting salary year 1: £17,472
35 hours a week
University isn’t always the answer! Are you looking for your next step or change in career? This is an exciting opportunity to join our award-winning Apprenticeship programme. In partnership with our training provider - Lifetime Training - the programme offers you a chance to study for a Customer Service Level 2 nationally recognised qualification, all whilst gaining practical work experience. We are fully committed to support all our apprentices during their training. We’re looking for individuals with the potential to be future leaders within our business, who are keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us.
What will you do?
- You will provide key customer service and administrative support to the National Compliance Team.
- The role involves handling queries via email, managing a shared mailbox, responding to telephone calls, and occasionally making outbound calls as required.
- You will also support the processing of compliance documentation and maintain accurate records through data entry and updates to Excel spreadsheets.
- You will be processing learner reviews, supporting the team with the coordination of events, such as National Apprenticeship Week, processing manager reviews and evaluation forms, liaising with Training Providers and carrying out additional duties as required.
What skills and abilities do I need to have?
- A minimum of 2 GCSEs at grade C or above (grades 4 – 9) or equivalent in Maths and English.
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Good communication skills with the confidence to take some ownership over growing your knowledge and skill set.
- Approachable, with great interpersonal and relationship building skills.
- You will have a keen interest to learn how an organisation operates, great communication skills and plenty of initiative.
About us
Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Wellbeing support and tools.
We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Apprentice - Customer Service Level 2 in Worcester employer: Sanctuary Group
Sanctuary Maintenance Contractors Limited is an excellent employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees. With generous benefits such as up to 30 days of annual leave, a pension scheme, and access to wellbeing support, employees are encouraged to grow and thrive in their roles. Working in Sheffield, you will be part of a dedicated team making a meaningful impact on the community while enjoying the advantages of a not-for-profit organisation focused on improving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice - Customer Service Level 2 in Worcester
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Sanctuary Group.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Sanctuary Group. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice - Customer Service Level 2 in Worcester
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Sanctuary Group.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Sanctuary Group and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Sanctuary Group
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Sanctuary Group. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Sanctuary Group will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
