At a Glance
- Tasks: Schedule gas safety checks and manage efficient workloads for engineers.
- Company: Join a diverse team committed to inclusion and customer satisfaction.
- Benefits: Enjoy 25 days annual leave, pension contributions, and employee discounts.
- Other info: Great career growth opportunities in a supportive work environment.
- Why this job: Make a real difference in customer service while developing your planning skills.
- Qualifications: Experience in scheduling and a background in customer service or business administration.
The predicted salary is between 32762 - 34486 € per year.
We have an opportunity for three Gas Planners to join our East Gas team based at Lancaster Way, Ely. The role involves scheduling appointments for Gas Safety Checks throughout the East Region, ensuring engineers have well‑planned and efficient workloads and that customer appointments are managed effectively. Gas Planners deliver high-quality, effective and efficient scheduling in accordance with legislative and contract specifications.
Responsibilities
- Deliver high-quality, consistent scheduling and programming of gas servicing and repairs across the East Gas Region ensuring compliance targets are met.
- Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.
- Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
- Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are user-friendly and accessible.
- Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements.
Qualifications
- Experience of using multiple systems and processes to effectively schedule a field workforce.
- Working knowledge of relevant regulations, legislation and good practice.
- NVQ2 in Customer Service or Business Administration (or similar).
- Ability to extract and interpret data from a number of sources.
- Good negotiation and planning skills.
Diversity & Inclusion
We foster a diverse and inclusive culture. Inclusion is one of our core values, and we encourage and welcome applications from people from diverse backgrounds. We will make adjustments throughout your application process in line with our Disability Confident employer status. Our organisation supports lawful working practices and is committed to a non‑discriminatory environment.
Employment Package & Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Well‑being support and tools.
- Employee recognition scheme.
- Staff networks focused on inclusion and support for colleagues.
Salary: £32,762 per annum (rising to £34,486 after 12 months, subject to satisfactory performance).
Gas Planner in Witchford employer: Sanctuary Group
Join our East Gas team in Ely as a Gas Planner, where you will be part of a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous benefits including up to 30 days of annual leave, a robust pension scheme, and opportunities for career advancement, we are committed to fostering a rewarding environment for our staff. Our focus on diversity and inclusion ensures that every voice is heard, making us an excellent employer for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Gas Planner in Witchford
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Use examples from your past experiences to demonstrate your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Gas Planner in Witchford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Gas Planner role. Highlight your experience with scheduling and customer service, and show us how you meet the qualifications listed in the job description.
Showcase Your Skills:We want to see your negotiation and planning skills shine through! Use specific examples from your past experiences that demonstrate how you've effectively managed workloads or resolved customer complaints.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you brush up on the relevant regulations and legislation related to gas safety checks. Familiarise yourself with the specific requirements of the role, as well as any systems and processes used for scheduling. This will show that you're not just interested in the job, but that you understand the industry.
✨Show Off Your Customer Service Skills
Since the role involves managing relationships with both internal and external customers, be prepared to discuss your experience in customer service. Think of examples where you've successfully handled complaints or improved service delivery. This will demonstrate your ability to meet customer expectations effectively.
✨Be Data Savvy
The job requires extracting and interpreting data from various sources. Bring examples of how you've used data in previous roles to make decisions or improve processes. This will highlight your analytical skills and your ability to contribute to performance monitoring and improvements.
✨Prepare Questions
Interviews are a two-way street, so come armed with questions about the team, the company culture, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
