Cleaning Technician in West Kirby

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

We have an opportunity for a Cleaning Technician in Liverpool to join the Estate Services Team, to provide a quality cleaning service that meets customer and organisational needs. The purpose of this role is to clean an Assisted Living site for residents aged over 50, cleaning communal areas including bathrooms, communal living spaces, kitchen and office.

Cleaning Technician will include:

• Undertaking cleaning duties in accordance with local and legislative procedures, serving as a first point of contact.
• Identifying and reporting any hazards and faults to ensure a safe environment is maintained.
• Assisting customers and responding positively to complaints and breakdowns in service delivery to meet their expectations in accordance with service standards.
• Providing accurate and timely information on progress and advice that is easily understood by the customer and ensuring accurate daily work records are completed.
• Ensuring tools and equipment are maintained in good condition and continue to be suitable for required tasks.
• Maintaining stock levels and ensuring requisitions are completed and authorised in a timely manner.

Skills and experiences:

• Literacy and numeracy equivalent to grade C GCSE English and Maths.
• British Institute Certificate in cleaning services or willing to work towards.
• Working knowledge and experience of undertaking general cleaning duties.
• Knowledge of Control of Substances Hazardous to Health (COSHH) guidelines.
• Excellent interpersonal and customer care skills.
• Working knowledge of Health and Safety legislation.

About us: We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays (pro rata).
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.