At a Glance
- Tasks: Welcome customers and create engaging activities that inspire and connect residents.
- Company: Join a compassionate, community-focused team at Sanctuary Supported Living.
- Benefits: Enjoy 33 days annual leave, health support, and flexible working options.
- Other info: Diverse and inclusive culture with excellent career development opportunities.
- Why this job: Make a meaningful impact in residents' lives while growing your career.
- Qualifications: Strong interpersonal skills and a passion for supporting others.
The predicted salary is between 13.23 - 13.23 £ per hour.
Department: Health and Social Care (Qualified and Non-Qualified)
Operation: Sanctuary Supported Living
Closing Date: Requisition: 228772
£13.23 per hour, 16 hours per week
Turn everyday moments into something meaningful. We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Customer Supporter to our vibrant Retirement Community at Dunboyne Court, 170 St Marychurch Road, Torquay, Devon, TQ1 3AB.
You’ll be part of a compassionate, community-focused team supporting our retirement community residents, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.
As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Your role:
- Welcome customers and provide front of house reception support
- Create engaging individual and group activities that reflect personal interests
- Promote and review activities to help customers achieve their goals
- Support customers to connect with and feel part of their local community
- Enable customers to continue to live life on their terms
If you have experience as a Wellbeing Assistant, Activities Coordinator, supporting others to live their life to the fullest, or promoting independence, we’d love to hear from you.
Skills required:
- Ability to develop and lead activities that involve and inspire customers
- Strong interpersonal and customer care skills
- Confidence in prioritising tasks and meeting deadlines
- Basic Microsoft Word and Excel knowledge
- This role may require weekend working so a flexible approach is required
- NVQ Level 2 in Health and Social Care, or willingness to work towards it
Your rewards:
You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:
- Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
- Company-paid life insurance
- Parental leave arrangements and annual leave purchase scheme
- Company-funded training and ongoing career development opportunities
- Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
- Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
Some rewards are subject to a qualifying period or other criteria – visit our website for more information.
Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living.
Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.
Before you apply:
We can only accept applications from individuals with the right to work in the UK. All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch. Internal candidates should apply via their internal careers account. We may close this advert early, so please apply as soon as possible.
Inclusion is one of our core values:
We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.
Building Equality and Diversity:
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
Customer Supporter in Torquay employer: Sanctuary Group
Sanctuary Supported Living is an exceptional employer, recognised as the 2025 Housing with Care Employer of the Year, offering a vibrant and compassionate work environment in Torquay. With a strong commitment to employee growth, we provide extensive training, flexible working options, and a supportive culture that celebrates individuality, ensuring our team members thrive both personally and professionally. Our comprehensive benefits package, including health and wellbeing support, generous annual leave, and exclusive discounts, reflects our dedication to making every moment meaningful for our employees.
