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- Tasks: Join our team as a Senior Technology Business Analyst, driving project success and enhancing service delivery.
- Company: Sanctuary Group is a leading UK provider of housing, care, and community services with a diverse workforce.
- Benefits: Enjoy flexible working, 25-30 days annual leave, a pension scheme, and wellbeing support.
- Why this job: Make a real impact by shaping technology solutions that benefit over 250,000 people across England and Scotland.
- Qualifications: A degree or relevant professional qualification is required, along with advanced Microsoft skills.
- Other info: We value diversity and encourage applications from all backgrounds to foster an inclusive workplace.
The predicted salary is between 44000 - 51000 £ per year.
Overview
Title: Technology Senior Business Analyst
Location: Worcester, Worcestershire, GB, WR1 3ZQ
Department: Technology
Operation: Sanctuary Group
Closing Date: 24/02/2026
Requisition: 225736
Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Technology Senior Business Analyst
Worcester based with a balance of home and office working
£48,452 – £51,002 per year
35 hours per week – Monday to Friday
We are seeking a diligent and dynamic individual to join our newly formed Business Analyst team as a Senior Technology Business Analyst in Worcester. You will spend your days working with business colleagues from across our diverse Group as part of project and product delivery teams. The Business Analysis function is responsible for supporting the organisation in identifying its needs and translating them into achievable technology outcomes. You will make a difference by playing a pivotal role in understanding, translating, and shaping the response to our customer and colleagues. This role is based in Worcester and will include a balance of home and office working (3 days in the office and 2 days from home).
If you feel you would be a good fit, we encourage you to apply or look at the other roles we have available within our tech team. It\\\’s about you, your life, and your professional experiences as much as it is your qualifications as a BA.
The role of Technology Senior Business Analyst will include:
- Engaging your skills across our service catalogue which includes requirements elicitation, user experience design and change adoption
- Managing relationships, communicating effectively, and maintaining good working relationships with customers to ensure buy-in, and to identify and remedy shortfalls in service delivery
- Leading, coaching, and mentoring Business Analysts delivering BA Services or in a programme, project or product management team, planning and acting as a point of escalation for complex issues to support delivery
- Manage the recruitment, performance, training and development of quality people to ensure required skilled employees are available to meet the needs of the service
Skills and experiences
- Able to demonstrate possession of a degree, management qualification or relevant professional qualification
- Significant experience in undertaking business analysis within Technology
- Experience of systems implementation and optimisation
- Proven experience in continuous service improvement i.e. Business process mapping and modelling
- Advanced Microsoft 360 and Microsoft Visio
Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with matching employer contributions from Sanctuary up to set limits
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- Role salary is £44,192 with an additional policy allowance of £4,260 per annum (rising to £46,517 with an additional policy allowance of £4,484 per annum after 12 months, subject to satisfactory performance)
Next steps
If you\\\’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – corporate.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.
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Technology Senior Business Analyst employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Senior Business Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft 360 and Microsoft Visio. Being able to demonstrate your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Sanctuary Group on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing relationships and leading teams, as these are key aspects of the role. Think of specific examples where you've successfully navigated complex issues or improved service delivery, as this will showcase your suitability for the position.
✨Tip Number 4
Research Sanctuary Group's commitment to diversity and inclusion. Be ready to articulate how your own values align with theirs, and consider how you can contribute to fostering an inclusive environment within the team.
We think you need these skills to ace Technology Senior Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technology Senior Business Analyst role. Focus on your business analysis experience, particularly in requirements elicitation and process improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Sanctuary Group's mission and values. Explain how your background and skills make you a great fit for the role and how you can contribute to their diverse team.
Highlight Relevant Qualifications: Clearly mention any degrees or professional qualifications you possess that are relevant to the position. If you have advanced skills in Microsoft 360 and Visio, be sure to emphasise these as they are specifically mentioned in the job description.
Showcase Soft Skills: In your application, highlight your communication and relationship management skills. Provide examples of how you've successfully managed relationships and led teams in previous roles, as these are key aspects of the job.
How to prepare for a job interview at Sanctuary Group
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Technology Senior Business Analyst. Familiarise yourself with requirements elicitation, process improvement, and business modelling, as these are key aspects of the role.
✨Showcase Your Communication Skills
Since managing relationships and effective communication are crucial for this position, prepare examples from your past experiences where you successfully communicated complex ideas or resolved conflicts. This will demonstrate your ability to maintain good working relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex issues. Think of specific situations where you led a project or mentored others, and be ready to discuss the outcomes and what you learned.
✨Highlight Your Technical Proficiency
As the role requires advanced knowledge of Microsoft 360 and Visio, be prepared to discuss your experience with these tools. You might even want to mention any relevant projects where you utilised these technologies to achieve successful outcomes.
