Retirement Communities Manager in Stockport

Sanctuary Supported Living is delighted to be recruiting for a Retirement Communities Manager for our Retirement Communities Service at Portland House. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

The role of Retirement Communities Manager will include:

• Taking overall responsibility of all aspects of life at the service as a 24/7, 365-day operation, including overall financial performance, asset compliance and other regulatory requirements
• Managing and motivating a multi-disciplinary team to achieve performance targets
• Working closely with the Chef Manager to deliver a value for money, high quality food offer
• Delivering high-quality customer focused services to residents and stakeholders
• Strongly delivering regulatory compliance across all areas of business
• Working collaboratively with the onsite Care Providers to ensure the care service is safe, compliant, efficient, and effective and maintain high standards
• Working closely with relevant support teams to drive apartment sales and rentals
• Managing relationships with leaseholder and tenants
• Managing relationships with commissioners and key stakeholders
• Ensuring delivery of a high-quality housing service including repairs monitoring
• Developing and supporting volunteering opportunities to enhance the service
• Assisting with the preparation of annual budgets and targets for your location, monitoring performance, reporting and action planning where needed
• Responding positively to complaints and breakdowns in service delivery to ensure excellent customer service is consistently delivered

Skills and experiences:

• A passion for working with older people
• Great customer service skills
• Previous housing experience
• Proven experience in working in a fast-paced environment where the need to manage a range of conflicting demands effectively is essential
• Good organisational skills
• Experience of working in a retirement village setting or an understanding of our client group
• Experience of ensuring contractual compliance
• Proven financial and business acumen
• Experience in dealing with challenging situations
• The ability to be empathetic and have good interpersonal skills
• Keep accurate/ thorough records
• Ability to work on your own initiative
• High levels of motivation, flexibility and communication

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.