Gas Works Coordinator in Sheffield

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Sheffield based with a balance of home and office working. £36,850 - £38,790 per year. 40 hours per week.

We have an opportunity for a Gas Works Coordinator to join our Operations team in Sheffield. The role will be responsible for delivering a high quality and effective administrative and support service for customers in relation to planned gas works. Daily tasks will include managing a team, monitoring performance, interrogating data, maintaining and monitoring effective and efficient administrative systems. The role will involve a hybrid working arrangement between home and the office, with the majority of duties carried out independently. Managerial and supervisory support will be available as required.

The role of Gas Works Coordinator will include:

• Managing a team in the planning of all gas works (Boiler servicing repairs and installation).
• Ensuring the team performs to the legislative regulatory requirements, agreed targets, KPi’s and customer satisfaction measures, in line with business objectives.
• Liaising with the wider business to gather, collate and present information to the Operational Management Team.
• Analysing data and information to present in team meetings, taking minutes, distributing to the wider team.
• Communicating, building and maintaining relationships with all key stakeholders.
• Delivering a high quality service to satisfy the needs and expectations of current and future customers.

Skills and experiences:

• Ability to use data driven insights to identify good and poor performance areas.
• Working knowledge of effective communication at all levels.
• Previous experience of extracting and interrogating data from computer systems.
• Good understanding of written and spoken English.
• Working knowledge of good practice consultation or customer participation activities and practices.
• Proven experience of working to deadlines and prioritising workloads.
• Basic user of Microsoft Packages including Word and Excel.
• Current full driving license.

About us: We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

£36,850 per annum (rising to £38,790 per annum after 12 months, subject to satisfactory performance).

How to apply: If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.