Senior Employee Benefits Administrator

Location: Worcester, Worcestershire, GB, WR1 3ZQ

Department: Administrative Services

Operation: Sanctuary Group

Closing Date: 28/10/2025

Salary: £27,521 per year

Requisition: 226128

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Overview:

• Worcester based with a balance of home and office working
• £27,521 per year (pro rata)
• 35 hours per week
• Temporary position for up to 8 months

We are looking for a Senior Employee Benefits Administrator to join our Reward and Wellbeing team which sits within the wider HR function. The team is responsible for developing policy and business-focused options for pay, jobs, recognition, employee benefits, pensions and wellbeing for the Group.

Responsibilities:

• Providing clear guidance and advice through proactively answering queries
• Liaising with third‑party providers and internal departments (payroll, finance etc) on member data, policy queries and invoicing etc
• Providing reliable, accurate and timely administrative support for employee benefits and wellbeing as well as providing cover for pensions as required
• Maintaining accurate data on employee benefits provision, including completing monthly data reconciliations between SAP, payroll and third‑party administration systems
• Coordinating the application/enrolment process for a range of employee benefit schemes including the production of reports and audit trails to ensure compliance to scheme rules
• Coordinating the claims process for death in service cases, including producing reports to support decision making in line with legal requirements and scheme rules
• Providing support for employee benefits and wellbeing communications, promotional activities and events
• Maintaining and improving sources of employee benefits information
• Developing and maintaining good working relationships with third‑party providers and internal stakeholders including employee relations, payroll, finance and communications
• Making process improvement recommendations within the remit of the role
• Supporting with annual renewals, tenders and Reward and Wellbeing projects when they arise

Skills and experiences:

• Previous experience in a similar administrative role ideally within HR, payroll or finance
• Demonstrable experience of proactively managing a mailbox, escalating queries and dealing with confidential information with the highest level of integrity
• An excellent communicator with experience of delivering customer focused services
• Numerate with the ability to produce reports and analyse large data sets using Excel
• Highly organised with excellent attention to detail and accuracy
• Demonstrable experience of taking ownership for own workload
• Proficient user of Microsoft Packages including Word, Excel, Outlook and Teams

Why work for us?

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Contact:

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - corporate.recruitment@sanctuary.co.uk

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.