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- Tasks: Support residents' well-being and independence while managing housing services.
- Company: Sanctuary Group is a not-for-profit housing association improving lives across England.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and wellbeing support.
- Why this job: Make a real difference in people's lives while working in a diverse and inclusive culture.
- Qualifications: GCSE Grade C or above in English and Maths; experience with older people preferred.
- Other info: Full valid driving licence required; travel involved.
The predicted salary is between 20299 - 20927 £ per year.
One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Scheme Manager – Part Time
Stoke on Trent
£20,299 – £20,927 per year
30 hours per week
We have an opportunity for a Scheme Manager to join our Sanctuary Independent Living Service, based in Stoke-on-Trent, covering 8 schemes in the Stafford and Stoke-on-Trent area. The main purpose of this role is to encourage residents to maintain their well‑being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.
Role responsibilities
- Supporting residents by providing information to promote independence, good health and wellbeing
- Completing mandatory compliance tasks along with health and safety checks
- Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
- Delivering high quality customer service by resolving problems and complaints
- Providing administrative support, including maintaining accurate records in a timely manner
- Completing Sign Ups, Terminations, Settling in Visits
- Covering other schemes as and when required
Skills and experiences
- Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
- Proven experience of working with older people and understanding their individual needs or similar
- Ability to work alone and manage workloads to meet deadlines
- Working knowledge of handling confidential and sensitive information
- Good interpersonal and customer care skills
- Proficient User of Microsoft applications including Word, Excel and Outlook
- Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- Role salary is £20,299 (rising to £20,927 after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance
Closing Date
16 November 2025
Contact
If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
Information
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
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Scheme Manager - Part Time employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager - Part Time
✨Tip Number 1
Familiarise yourself with the specific needs of older people, as this role requires a strong understanding of their individual requirements. Consider volunteering or gaining experience in similar environments to enhance your knowledge and demonstrate your commitment.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Attend local community events or workshops where you can meet people who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've resolved issues or complaints in previous roles. Be ready to discuss these experiences during any interviews to highlight your ability to deliver high-quality service.
✨Tip Number 4
Research Sanctuary Group's values and mission. Understanding their commitment to diversity and inclusion will help you align your application with their ethos, making you a more attractive candidate for the Scheme Manager position.
We think you need these skills to ace Scheme Manager - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in working with older people and managing workloads. Use specific examples that demonstrate your skills in customer service and administrative support.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the role. Mention how your values align with Sanctuary Group's commitment to inclusivity and community support.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft applications and your ability to handle confidential information. Provide examples of how you've successfully resolved problems or complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Sanctuary Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Scheme Manager. Be prepared to discuss how your previous experience aligns with the tasks mentioned, such as supporting residents and managing compliance tasks.
✨Showcase Your Interpersonal Skills
Since this role involves working closely with older people, it's crucial to demonstrate your interpersonal skills. Prepare examples of how you've successfully communicated and built relationships in past roles, especially in challenging situations.
✨Highlight Your Problem-Solving Abilities
The job requires delivering high-quality customer service and resolving complaints. Think of specific instances where you've effectively solved problems or improved a situation for customers, and be ready to share these during the interview.
✨Prepare Questions About Inclusivity
Sanctuary Group values diversity and inclusion. Prepare thoughtful questions about their initiatives in this area, showing that you are aligned with their core values and genuinely interested in contributing to an inclusive environment.
