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- Tasks: Welcome students, manage accommodation issues, and lead a supportive team.
- Company: Sanctuary Students, dedicated to providing safe student accommodation.
- Benefits: Generous leave, pension scheme, wellbeing support, and career development.
- Why this job: Make a difference in students' lives while gaining valuable management experience.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Join a vibrant team in a dynamic environment with growth opportunities.
The predicted salary is between 19707 - 22000 £ per year.
Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.
Temporary position for up to 6 months.
We are looking for an enthusiastic and customer focused individual for the role of Assistant Accommodation Manager based at Queen Margaret Residences, Glasgow. The role will include:
- Providing customer service at reception, welcoming customers and providing a good first impression
- Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
- Collecting rent from customers and monitoring the debtor list
- Ensuring compliance checks are completed in line with legislation and policy
- Supervising a team of General Assistants, providing guidance, support and promoting the development of staff
- Developing and maintaining excellent relationships with internal and external customers
Skills and experiences:
- Experience in a similar role in a customer service background is essential
- Excellent communication and customer service skills
- The ability to lead, motivate and mentor staff, providing clear guidance when needed
- Proven experience completing administrative tasks with the ability to problem solve
- Previous experience of Microsoft Office applications including Word, Excel and Outlook
Why work for us?
Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.
Our Benefits:
- 25 days leave rising to a maximum of 30 days (plus public holidays), pro rata
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work Scheme
- Voluntary health plans
- Wellbeing support and tools
We are only currently accepting applications from those with the right to work in the UK.
Assistant Accommodation Manager in Rutherglen employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Accommodation Manager in Rutherglen
✨Tip Number 1
Get to know the company culture! Before your interview, check out Sanctuary Students' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your interview!
✨Tip Number 3
Show off your leadership skills! As an Assistant Accommodation Manager, you'll be supervising a team. Prepare to discuss how you've motivated or mentored others in previous roles, and how you can bring that experience to Sanctuary Students.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Assistant Accommodation Manager in Rutherglen
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about helping students and making their experience the best it can be!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and team leadership. We love seeing how your skills match what we're looking for in an Assistant Accommodation Manager.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Before the interview, make sure you understand what Sanctuary Students is all about. Familiarise yourself with their mission and values, especially how they support students. This will help you connect your answers to their goals and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you went above and beyond for a customer or resolved a tricky situation. Be ready to discuss these during the interview.
✨Demonstrate Leadership Potential
As an Assistant Accommodation Manager, you'll be supervising a team. Highlight any previous experience you have in leading or mentoring others. Share specific instances where you motivated your team or provided guidance, as this will show your capability to take on the responsibilities of the role.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle administrative tasks. Prepare for scenarios related to maintenance issues or compliance checks, and think through how you would approach these situations. This will demonstrate your readiness for the challenges of the job.
