Service Delivery Manager - Gas in Rochford

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We have an opportunity for a Service Delivery Manager – Gas, to join our team based in Rochford. The Service Delivery Manager (SDM) will sit within the Gas Operations function and report directly to the Operations Manager. The role works closely with Engineers, Gas Works Coordinators, Planners, Administration teams, Performance Managers, and the wider National Compliance and Operations teams. The SDM is not a lone-working role and will be responsible for leading a team of directly employed Gas Engineers whilst working collaboratively with internal support functions to deliver compliant, efficient, and customer-focused services. The team is responsible for delivering domestic gas servicing, repairs, installations, safety inspections, compliance-related works, and supporting wider operational objectives across the region.

The role of Service Delivery Manager - Gas will include:

• Managing a team of Gas Engineers carrying out services, repairs and installations
• Manage the delivery of all works on behalf of Property Services to support performance delivery and compliance
• Ensure the effective service delivery of quality maintenance services to our customers from our field-based engineers, to ensure that the correct level of suitably trained and experienced resources are available / on-site
• Manage the recruitment, performance and development of quality field based engineers to ensure that the required skilled engineers are available to fulfil contract and service specifications
• Provide technical support to the field-based engineers and assist in improving business efficiency without compromising compliance
• Manage the coordination, communication and maintenance of relationships with internal and external customers

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to CCN1, CENWAT, CKR1, CPA1, Gas Auditing Qualification, HTR1, Unvented - G3 Certificate, Water Regulations (WRAS) or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Previous experience managing a team of gas engineers
• Working knowledge of the application of Health and Safety and building safety legislation
• Ability to use and update computerised systems (including PDA) for work scheduling
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us: We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

£48,313 per annum (rising to £50,856 per annum after 12 months, subject to satisfactory performance). We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.