At a Glance
- Tasks: Schedule gas safety checks and manage appointments for engineers across the South East.
- Company: Sanctuary, a not-for-profit focused on outstanding customer service.
- Benefits: 25 days annual leave, pension scheme, wellbeing support, and career growth.
- Other info: Inclusive workplace welcoming diverse backgrounds and offering support throughout the application process.
- Why this job: Join a team making a real difference in community safety and service delivery.
- Qualifications: Experience in scheduling, customer service skills, and ability to interpret data.
The predicted salary is between 34400 - 36210 € per year.
Sanctuary provides in‑house repairs and maintenance services to a wide portfolio of properties. As a not‑for‑profit, we aim to achieve outstanding results for our customers.
We have an opportunity for three Gas Planners to join our Gas South East team based in Rochford. The role is to schedule appointments for Gas Safety Checks throughout the South East Region, ensuring efficient workloads for gas engineers and effective appointment management.
The role of Gas Planner will include:
- Deliver high‑quality, consistent scheduling and programming of gas servicing and repairs across the South East Gas Region, ensuring compliance targets are met.
- Respond positively to complaints and breakdowns in service delivery, meeting customer expectations and contract specifications, and communicate progress and outcomes to the customer.
- Manage relationships with internal and external customers, identifying shortfalls in service delivery and ensuring they are dealt with appropriately.
- Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are user‑friendly and accessible.
- Assist in producing quality statistical information on key performance indicators such as satisfaction levels and response times to aid managers in target setting, performance monitoring and implementation of improvements.
Skills and experience
- Experience of using multiple systems and processes to effectively schedule a field workforce.
- Working knowledge of relevant regulations, legislation and good practice.
- NVQ2 in Customer Service or Business Administration (or similar).
- Ability to extract and interpret data from a number of sources.
- Good negotiating and planning skills.
Benefits
- 25 days annual leave (rising to up to 30 days) plus public holidays.
- A pension scheme with employer contributions.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Wellbeing support and tools.
- Staff Networks supporting inclusion.
Salary £34,400 per annum, rising to £36,210 per annum after 12 months, subject to satisfactory performance.
Inclusion
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to an inclusive environment for our employees and customers. We will make adjustments throughout the application process, in line with Sanctuary’s Disability Confident employer status.
Gas Planner in Rochford employer: Sanctuary Group
Sanctuary is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With competitive benefits such as generous annual leave, a robust pension scheme, and a commitment to inclusivity, our Gas Planners in Rochford can thrive in a fulfilling role that directly contributes to the community's safety and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Gas Planner in Rochford
✨Tip Number 1
Get to know the company! Research Sanctuary and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Think about how you can demonstrate your experience with multiple systems and your ability to manage relationships effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sanctuary team.
We think you need these skills to ace Gas Planner in Rochford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Gas Planner role. Highlight your experience with scheduling and customer service, and show us how you can meet the specific needs of our Gas South East team.
Showcase Relevant Skills:We want to see your skills in action! Mention any experience you have with managing appointments, using multiple systems, and interpreting data. This will help us understand how you can contribute to our mission of delivering outstanding results.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Gas Planner position. We can’t wait to hear from you!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you brush up on the relevant regulations and legislation related to gas safety. Familiarise yourself with the key responsibilities of a Gas Planner, especially around scheduling and customer service. This will show that you're not just interested in the role but also understand its importance.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed scheduling or dealt with customer complaints. Highlight how you used multiple systems to keep everything organised. This will demonstrate your practical skills and ability to handle the demands of the job.
✨Communicate Clearly
During the interview, practice clear and concise communication. Since the role involves managing relationships with customers and internal teams, showing that you can articulate your thoughts well will be crucial. Don’t hesitate to ask for clarification if you don’t understand a question!
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a service breakdown or a dissatisfied customer. Think through your responses ahead of time, focusing on how you would maintain high-quality service and meet compliance targets. This will help you stand out as a proactive candidate.
