At a Glance
- Tasks: Deliver top-notch customer service and support during the home-buying journey.
- Company: Join a diverse and inclusive organisation dedicated to making a difference.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Flexible working with opportunities for career growth in a supportive environment.
- Why this job: Make a real impact by helping customers feel valued and supported.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 32606 - 34322 £ per year.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
We are looking to recruit a friendly, approachable, and customer-focused Customer Care Coordinator to join our established Customer Care team. In this role, you will use your excellent communication and interpersonal skills to deliver a high-quality, customer-focused after-sales service, supporting customers following their home-buying experience. You will act as a key point of contact, helping to manage and resolve queries and issues efficiently, ensuring customers feel supported and valued throughout their post-completion journey.
The role requires a flexible approach to travel, including attending a local office when required, with an expectation of a minimum of two days per week in the office, alongside regular visits to the sites covered by the team. This is an excellent opportunity for someone who enjoys building relationships, solving problems, and delivering a positive customer experience during an important stage of the customer journey.
The role of Customer Care Coordinator will include:
- Carrying out courtesy calls and meeting new customers to provide a holistic after-sales service
- Liaising with contractors regarding defects and assisting with the end of defect process to ensure it is handled in an effective and customer-focused manner
- Act as the central point of contact for after-sales support by dealing with customer enquiries, conducting home demonstrations and setting up and updating new and existing customer details onto the system
- Developing and maintaining working relationships with internal and external stakeholders
- Liaising with external contractors to ensure customer complaints or concerns are resolved in a high quality and consistent manner
- Arranging and attending meetings at active development sites to support construction colleagues in monitoring the quality of homes delivered and to agree property standards
Skills and experiences:
- Previous experience in a similar role within a development or construction background
- Proven experience within a customer service role with excellent customer care and communication skills
- Experience in managing administration processes relating to customer complaints and compensation
- The ability to work to tight deadlines and prioritise workloads
- Proficient user of Microsoft Office applications with knowledge of SAP
- Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us? We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £32,606 per annum (rising to £34,322 per annum after 12 months, subject to satisfactory performance)
Customer Care Coordinator in Rochford employer: Sanctuary Group
Sanctuary Housing Association is an exceptional employer that prioritises diversity and inclusion, ensuring that all employees thrive in a supportive environment. With a strong commitment to employee wellbeing, we offer generous benefits such as up to 30 days of annual leave, a robust pension scheme, and various support networks, making it an ideal place for those looking to grow their careers while making a meaningful impact in the community. Located in Basildon, our flexible working arrangements and focus on customer care create a dynamic workplace where every team member can contribute to enhancing the customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Rochford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values, especially around inclusion, will help you connect with them during your chat.
✨Tip Number 2
Practice your communication skills! As a Customer Care Coordinator, you'll need to be friendly and approachable. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Customer Care Coordinator in Rochford
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to support customers in the past, so share specific examples that demonstrate your friendly and approachable nature.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to align their background with our needs.
Be Yourself:We value diversity and inclusion, so don’t be afraid to let your personality shine through in your application. Share your unique perspective and experiences that make you a great fit for our team and the role of Customer Care Coordinator.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sanctuary Group
✨Know the Company Values
Before your interview, take some time to understand the core values of the company, especially their commitment to inclusion and diversity. This will help you align your answers with their mission and show that you’re a good fit for their culture.
✨Showcase Your Customer Care Skills
Prepare specific examples from your past experiences where you’ve successfully handled customer queries or complaints. Highlight your communication skills and how you’ve built relationships with customers, as this role is all about delivering a positive experience.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, like resolving a customer complaint or liaising with contractors. Think through potential scenarios in advance and be ready to discuss your thought process and problem-solving strategies.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how they measure success in the Customer Care Coordinator role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
