Residential Scheme Manager - Leasehold

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

The Leasehold Residential Scheme Manager plays a key role within the London region’s Leasehold Management service, supporting the effective operation of private retirement housing schemes. Working as part of a dedicated local team, the role is responsible for ensuring high-quality day-to-day management and a safe, compliant living environment for residents.

This is a residential role. The successful applicant will be required to live on-site during the working week under a Service Occupancy Agreement. Please note that only residential applicants who are able to live on site will be considered. Applicants unable to meet the residency requirement cannot be shortlisted for this post.

Responsibilities

• Compliance Management: Completing daily, weekly, and monthly compliance tasks across assigned schemes, including fire safety checks, water hygiene monitoring, emergency systems testing, and ensuring all statutory and organisational requirements are met.
• Health & Safety: Identifying and reporting Health & Safety concerns, completing routine inspections, supporting risk assessments, and ensuring communal areas remain safe, clean, and compliant.
• Repairs & Maintenance: Reporting, monitoring, and following up on repairs; liaising with contractors; ensuring quality of work; and escalating urgent issues where needed. Tracking progress through to completion and maintain accurate records.
• Contractor Engagement: Working closely with regular contractors, monitoring performance, supporting site access, resolving issues, and ensuring services are delivered in line with specifications.
• Invoice & Financial Administration: Processing, verifying, and monitoring invoices linked to scheme maintenance and services, ensuring cost accuracy and adherence to budget controls.
• Resident Support & Welfare: Providing welfare support to residents, particularly in retirement schemes; responding to concerns and signposting to appropriate services or safeguarding pathways when required.
• Resident Engagement: Supporting events, meetings, and communication activities to promote community participation and ensure residents remain informed and engaged.
• Stakeholder Collaboration: Working with internal teams (Homeownership, Compliance, Estates, Repairs, Finance) and external partners to deliver a consistent and high-quality service.
• ASB Management: Handling minor anti-social behaviour concerns, ensuring appropriate reporting, documentation, and communication with relevant teams.
• Travel & Team Support: Occasionally travelling for team meetings, training sessions, and to provide cover for colleagues' absence across the London region.
• Documentation & Reporting: Maintaining accurate records, logs, and compliance data; completing required reporting to support scheme oversight and regulatory standards.

Qualifications & Skills

• Attention to Detail: Ability to maintain accurate records, complete compliance tasks precisely, and identify issues promptly across multiple schemes.
• Strong Administrative Skills (M365): Confident user of Microsoft 365 applications, including Outlook, Teams, Excel, SharePoint and other digital tools essential for reporting, scheduling, and communication.
• Time Management: Able to organise and prioritise workloads effectively, balancing routine compliance tasks, resident support, and reactive issues across multiple sites.
• Problem-Solving: Proactive in identifying issues, analysing situations, and finding practical solutions to ensure safe, well-managed schemes.
• Customer Interaction Systems: Ability to use local customer service and housing management systems (training provided), and maintain accurate digital records.
• Building Compliance Knowledge: Experience and understanding of key areas of building compliance, including fire safety requirements, water hygiene (Legionella) controls, and general H&S legislation relevant to residential buildings.
• Experience Working with Older People: Skilled in supporting older and vulnerable residents with empathy, professionalism, and appropriate safeguarding awareness.
• Excellent Customer Service: Commitment to delivering a high-quality resident experience, ensuring clear communication, respectful service, and timely responses to concerns.

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

Role salary is £26,371 (rising to £27,759 after 12 months, subject to satisfactory performance). The full time equivalent salary for this role is £28,255 based on 37.5 hours per week rising to £29,742 after 12 months service and subject to satisfactory performance.

How to apply

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.