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- Tasks: Support residents, plan activities, and empower independent living in a welcoming community.
- Company: Sanctuary Supported Living, dedicated to making a difference in people's lives.
- Benefits: Earn while you learn with a competitive salary and fully funded care qualification.
- Other info: Inclusive culture with flexible working options and excellent growth opportunities.
- Why this job: Kickstart your career and make a real impact from day one.
- Qualifications: Energetic, creative, and strong interpersonal skills required.
The predicted salary is between 18720 - 18720 ÂŁ per year.
Imagine kickstarting your career doing work that matters, and getting paid to learn as you go. As an Apprentice Customer Supporter with Sanctuary Supported Living, you will make a real difference from day one by supporting people in everyday moments while working towards a free, fully funded care qualification.
Location: Dobsons House, Dobsons Close, RAYLEIGH SS6 7NY
Salary: ÂŁ18,720.00 per year
Hours: 37.5 hours per week
Your role:
- Be the warm, welcoming face of our community – greeting residents and visitors at reception, answering queries, and making everyone feel at home.
- Plan and lead engaging activities – from fun group sessions (like arts & crafts, games, or gentle exercise classes) to one-on-one moments that reflect each resident’s interests.
- Empower independent living: encourage and help our residents to stay active and connected.
- Support residents to connect with their local community – for example, arranging outings, bringing in local volunteers/entertainers, or simply helping someone facetime with family.
- Champion choice – above all, enable our residents to live life on their own terms – whether it’s helping someone continue a beloved hobby or try something new, you listen to what matters to them and make it happen.
You’ll be working in a single location as part of our Retirement Community team.
Requirements:
- Energy and creativity – you bring positivity and imagination to everything from coffee mornings to community projects, ensuring everyone can participate.
- Strong interpersonal and customer care skills – you’re patient, a good listener, and confident communicating with a wide range of people.
- Confidence in prioritising tasks and meeting deadlines – whether it’s planning next week’s event schedule or juggling a busy afternoon in reception.
- Basic Microsoft Word and Excel skills.
- To join this apprenticeship, you will need a level 2 grade 4 (C) in English and maths, or an equivalent qualification – if you are under 19 and do not yet have a grade 4 (C) or above, you will be supported to complete Functional Skills level 2 as part of the programme.
Your rewards:
- Growth and development – fully-funded training and ongoing development opportunities – we’ll help you gain new skills and achieve industry qualifications, opening doors to your future career.
- Inclusive culture and flexibility – work in an environment where everyone belongs – with flexible working options, a Youth Panel, and active staff networks (LGBTQ+ Network “PRISM”, Disability, Race Equality, and Parent network) to support you; we celebrate diversity and will make sure you can be your authentic self at work.
- Lifestyle perks – save money with exclusive retail discounts, a Cycle to Work scheme, and salary sacrifice options.
- Health and wellbeing support – enjoy free access to Aviva Digicare+ (virtual GP appointments) and confidential Employee Assistance Programme support for medical, financial, and legal advice, plus short-term counselling when you need it.
- Company-paid life insurance.
- Parental leave arrangements, paid volunteering days, and annual leave purchase scheme.
- 25 days’ annual leave pro rata (rising to 30 with service, plus bank holidays).
Apprentice Customer Supporter in Rayleigh employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Supporter in Rayleigh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Sanctuary Supported Living's website and social media. This will help you understand their values and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing how your skills align with the role of an Apprentice Customer Supporter.
✨Tip Number 3
Show off your personality! During the interview, let your energy and creativity shine through. Share examples of how you've engaged with others or led activities, as this aligns perfectly with what they're looking for in a candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Apprentice Customer Supporter in Rayleigh
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can make a difference in our community.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Refer to the job description and connect your past experiences with the responsibilities of the Apprentice Customer Supporter role.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using simple language and clear structure. Avoid jargon and keep your sentences short and to the point – this will help us understand your message quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly and gives you a chance to explore more about our values and culture while you’re at it.
How to prepare for a job interview at Sanctuary Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Apprentice Customer Supporter entails. Familiarise yourself with the responsibilities like planning activities and supporting residents. This will help you demonstrate your enthusiasm and how your skills align with their needs.
✨Showcase Your Interpersonal Skills
Since this role is all about connecting with people, be ready to share examples of how you've successfully interacted with others in the past. Whether it’s through volunteering or previous jobs, highlight your patience, listening skills, and ability to make others feel comfortable.
✨Bring Your Creativity to the Table
Think of some fun and engaging activity ideas you could implement for the residents. This shows that you’re not just interested in the job but are also proactive and imaginative. Share these ideas during the interview to illustrate your energy and creativity.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how they celebrate diversity. Asking insightful questions shows your genuine interest in the role and helps you determine if it's the right fit for you.