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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer services and implement improvements.
- Company: A leading not-for-profit housing association focused on community impact.
- Benefits: Competitive salary, temporary contract, and a chance to make a difference.
- Why this job: Shape customer experiences and drive satisfaction in a meaningful role.
- Qualifications: People management experience and strong communication skills.
- Other info: Join a supportive team in a hybrid work environment.
The predicted salary is between 33548 - 35314 £ per year.
A leading not-for-profit housing association is seeking a Quality and Customer Experience Team Leader based in Hull. The role involves leading a team to ensure high-quality services are delivered in line with customer strategies.
Responsibilities include:
- Motivating staff
- Monitoring service delivery
- Implementing improvements based on customer feedback
Ideal candidates will have:
- People management experience
- Excellent communication skills
- A passion for driving customer satisfaction
The position offers a competitive salary range of £33,548 to £35,314 per year, with a temporary contract for up to 16 months.
Quality & Customer Experience Team Lead - Hybrid employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Customer Experience Team Lead - Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work at the organisation you're eyeing. A friendly chat can give us insights and maybe even a foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to quality and customer experience. We should also think about how our past experiences align with the role's responsibilities, especially around motivating teams and improving services.
✨Tip Number 3
Showcase your passion for customer satisfaction! During interviews, share specific examples of how you've driven improvements based on feedback. This will demonstrate that we understand the importance of putting customers first.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available there to help you stand out.
We think you need these skills to ace Quality & Customer Experience Team Lead - Hybrid
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for driving customer satisfaction. Share examples of how you've improved services based on feedback in previous roles. This will help us understand your commitment to quality!
Highlight Your People Management Skills: Make sure to showcase your experience in leading teams. We want to know how you've motivated staff and fostered a positive work environment. Use specific examples to illustrate your leadership style and its impact on service delivery.
Tailor Your Application to the Role: Take the time to align your skills and experiences with the job description. Mention how your background fits the responsibilities outlined, especially in monitoring service delivery and implementing improvements. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities, especially around leading a team and ensuring high-quality service delivery. Research the housing association's customer strategies and think about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and managed teams in the past. Think about specific situations where you’ve improved service delivery or implemented changes based on feedback. This will demonstrate your capability to lead effectively in this role.
✨Communicate Clearly
Since excellent communication skills are crucial for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you convey your passion for customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how they measure customer satisfaction. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
