Service Delivery Manager - Gas in Paignton

We have an opportunity for a Service Delivery Manager – Gas, to join our team based in Paignton.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity that provides in‑house repairs and maintenance for a wide range of properties.

Responsibilities

• Coordinate and ensure the delivery of a high‑quality, cost‑effective maintenance service across multiple sites that meets the needs of our customers, in line with organisational and financial regulations.
• Manage a team of gas and renewable engineers carrying out services, repairs, installations of gas boilers and heating systems in social housing.
• Manage the delivery of all works on behalf of Property Services to support performance delivery and compliance.
• Ensure the effective service delivery of quality maintenance services from field‑based engineers, ensuring that suitably trained and experienced resources are on‑site.
• Recruit, manage performance and develop quality field‑based engineers to meet contract and service specifications.
• Provide technical support to field‑based engineers and assist in improving business efficiency without compromising compliance.
• Coordinate, communicate and maintain relationships with internal and external customers. Work closely with the Home Office to prevent unlawful working.
• Drive company vehicles as required, holding a full valid UK driving licence.

Qualifications

• Previous experience managing a team of gas engineers.
• Working knowledge of health and safety and building safety legislation.
• Ability to use and update computerised systems (including PDA) for work scheduling.
• Qualified to CCN1, CENWAT, CKR1, CPA1, Gas Auditing Qualification, HTR1, Unvented – G3 Certificate, Water Regulations (WRAS) or currently undertaking the qualification – candidates must bring original certification proving their qualifications; copies and CSCS cards will not be accepted.
• Basic Disclosure and Barring Service check will be necessary, which Sanctuary will pay for.

Benefits

• £46,012 per annum (rising to £48,434 after 12 months, subject to satisfactory performance).
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• Pension scheme with employer contributions from Sanctuary Life Assurance.
• Employee Advice Service, including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Employee discounts.
• Wellbeing support and tools.
• Employee recognition scheme.
• Staff Networks that provide invaluable support to colleagues.
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