At a Glance
- Tasks: Coordinate repairs and installations while managing a dynamic team across the South West.
- Company: Join a not-for-profit organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Diverse culture with opportunities for personal and professional growth.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: ILM membership and NVQ Level 3 in a core trade subject required.
The predicted salary is between 41829 - 41829 € per year.
Somerset – covering EX and TA post codes
£41,829 per year
40 hours per week - Monday to Friday, 8:00am - 16:30pm
Temporary position for up to 12 months
We are looking for a Service Delivery Manager to join our Day to Day (DTD) Operations team based in the South West. As Service Delivery Manager, you will cover different sites across the South West. Your daily activities will include coordinating the Operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. 1 in every 7 weeks will be on an out of hours rota, this will be phone based taking calls from Operatives and the CSC. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.
The role of Service Delivery Manager will include:
- Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Handling complaints and breakdowns in service to meet customer expectations
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
Skills and experiences:
- To ensure full compliance with Building Safety legislation, candidates applying for this role must hold ILM membership (The Institute of Leadership) and be qualified to NVQ Level 3 in a core trade subject or currently undertaking these qualifications. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
- Working knowledge of the application of Health and Safety legislation
- Proven experience of working to deadlines and prioritising workloads
- Electrical qualification would be an advantage
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Service Delivery Manager in Paignton employer: Sanctuary Group
Sanctuary Maintenance Contractors Limited is an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With a comprehensive benefits package including generous annual leave, pension contributions, and wellbeing support, employees are empowered to thrive both personally and professionally. The role of Service Delivery Manager provides unique opportunities to make a meaningful impact in the community while working across diverse sites in the beautiful South West region.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Paignton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Delivery Managers and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your skills! Bring along any relevant certifications or proof of qualifications to your interviews. This is especially important for roles that require specific qualifications, like the ILM membership mentioned in the job description.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Service Delivery Manager in Paignton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your relevant experience in building maintenance or facilities management, and don’t forget to mention your qualifications like ILM membership and NVQ Level 3.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've handled repairs, managed teams, or dealt with emergencies in the past.
Showcase Your Skills:Don’t just list your skills; demonstrate them! If you have experience with Microsoft Office or health and safety legislation, provide examples of how you’ve used these skills effectively in previous roles.
Apply Early:We recommend applying as soon as possible! We might close the application process early if we get a lot of interest, so don’t wait until the last minute. Head over to our website to submit your application!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Service Delivery Manager role. Brush up on your knowledge of health and safety legislation, building compliance, and any relevant qualifications like ILM membership or NVQ Level 3. Being able to discuss these confidently will show that you’re serious about the position.
✨Showcase Your Experience
Prepare to share specific examples from your past roles that demonstrate your ability to manage repairs and refurbishment projects. Think about times when you’ve handled emergencies or complaints effectively, as this will highlight your problem-solving skills and customer focus.
✨Get Familiar with the Tools
Since the job requires basic use of Microsoft Office, especially Excel, Word, and Outlook, make sure you can navigate these tools comfortably. You might be asked about how you use them in your day-to-day tasks, so having a few examples ready will help you stand out.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could inquire about the team dynamics, opportunities for career development, or how they handle out-of-hours emergencies. It’s a great way to demonstrate your enthusiasm and fit for the role.
