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- Tasks: Manage housing services for older persons, promoting independent living and providing tenancy advice.
- Company: Join a not-for-profit housing association making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, health support, and a flexible benefits package.
- Why this job: Make a positive impact on vulnerable communities while developing your career.
- Qualifications: Experience with older people, strong interpersonal skills, and proficiency in Microsoft Office.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
The predicted salary is between 21991 - 22671 £ per year.
Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
We have an exciting opportunity for a Scheme Manager to join our Housing Services team at a housing scheme for older persons. You will be responsible for delivering a high-quality housing management service, which will include promoting independent living, providing tenancy advice and signposting to other agencies for support. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older or vulnerable people in a housing management setting and is knowledgeable about safeguarding.
The role of Scheme Manager will include:
- Providing administrative support for the delivery of high quality and value for money housing services
- Assisting with part of the lettings process, including viewings, pre-void inspections and key management
- Conducting compliance checks and scheme inspections to ensure health and safety regulations are met
- Maintaining accurate records and manage extensive computer work efficiently
- Liaising with external organisations such as Care and Support Agencies and Adult Social Services concerning additional support requirements/safeguarding referrals
- Identifying and report potential repairs or faults at the scheme and monitor to completion
- Effectively managing low level anti-social behaviour, which may include gathering relevant information to support this and manage the complaint process for the service area
Skills and experiences:
- Previous experience working with older people or vulnerable client groups
- Excellent interpersonal and customer service skills to build strong relationships
- Strong time management skills and the ability to work independently in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel and Outlook)
- A full, valid driving licence is essential due to travel requirements
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role salary is £21,991 (rising to £22,671 after 12 months, subject to satisfactory performance). The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance.
If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Scheme Manager in Paignton employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager in Paignton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or related fields. You never know who might have a lead on a Scheme Manager position or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sanctuary and its values. Understand their commitment to diversity and inclusion, and think about how your experiences align with their mission. This will help you stand out!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to working with older or vulnerable people. Use real-life examples to showcase your skills and experience in housing management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Sanctuary.
We think you need these skills to ace Scheme Manager in Paignton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheme Manager role. Highlight your experience with older or vulnerable people, and showcase how your skills align with the responsibilities listed in the job description.
Showcase Your Interpersonal Skills: Since this role involves building strong relationships, don’t forget to mention your excellent customer service skills. Share examples of how you've effectively communicated and supported clients in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Early!: We recommend getting your application in as soon as possible. The sooner you apply, the better your chances are, especially since we might close the application early if we receive a lot of interest!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you understand the role of a Scheme Manager inside out. Familiarise yourself with the responsibilities, especially around promoting independent living and working with older or vulnerable people. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience with housing management and supporting vulnerable groups. Think about situations where you've successfully managed tenant relationships or dealt with compliance checks, as these will be key to the role.
✨Brush Up on Your Tech Skills
Since proficiency in Microsoft Office is essential, make sure you're comfortable using Word, Excel, and Outlook. You might be asked to demonstrate your skills, so consider doing a quick refresher on any features you’re less familiar with, especially those related to record-keeping and reporting.
✨Emphasise Your Interpersonal Skills
As a Scheme Manager, building strong relationships is crucial. Be ready to discuss how you've effectively communicated with clients and external organisations in the past. Highlight your customer service skills and any experiences where you've resolved conflicts or managed anti-social behaviour.
