At a Glance
- Tasks: Coordinate and schedule domestic gas work, ensuring efficient workloads for engineers.
- Company: Join a not-for-profit organisation dedicated to outstanding customer service and community impact.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Great career growth opportunities in a supportive team culture.
- Why this job: Make a real difference in people's lives while working in a diverse and inclusive environment.
- Qualifications: Experience in scheduling and knowledge of relevant regulations required.
The predicted salary is between 32762 - 34486 € per year.
Sanctuary provides in‑house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not‑for‑profit organisation, we aim to achieve outstanding results for our customers based on our values – working in an open and transparent way, creating strong partnerships with our customers and providing a first‑class customer service.
This role sits within the South West Gas team, which consists of 24 gas engineers. The position will be based in Paignton and consists of three Gas Planners along with administration, a Gas Works Coordinator and four Managers. You will be working closely with other planners, administrators, and Gas Works Coordinators across the regional team.
As a Gas Planner, you will coordinate and schedule domestic gas work, ensuring engineers have efficient workloads and that customer appointments are managed effectively. You’ll also help ensure compliance within the planning process and contribute to ongoing improvements that support the department’s objectives and evolving domestic service requirements. By working collaboratively with both office and field colleagues, the role helps maintain consistent, high‑quality operational performance.
The role of Gas Planner will include:
- Deliver high‑quality, consistent services scheduling and programming gas servicing and repairs across the South West ensuring compliance targets are met.
- Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.
- Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
- Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible.
- Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements.
Skills and experiences:
- Experience of using multiple systems and processes to effectively schedule a field workforce.
- Working knowledge of relevant regulations, legislation and good practice.
- NVQ2 in Customer Service or Business Administration (or similar).
- Ability to extract and interpret data from a number of sources.
Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Wellbeing support and tools.
- Staff networks that support inclusion and diversity.
- £32,762 per annum (rising to £34,486 per annum after 12 months, subject to satisfactory performance).
About us: We provide in‑house repairs and maintenance for a wide range of properties, as part of a not‑for‑profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support our mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Gas Planner in Paignton employer: Sanctuary Group
Sanctuary is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. As a Gas Planner in Paignton, you will benefit from generous annual leave, a robust pension scheme, and access to various wellbeing resources, all while contributing to meaningful work that positively impacts the community. Join a dedicated team where your efforts are valued, and help us deliver outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Gas Planner in Paignton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sanctuary through LinkedIn or local meetups. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Sanctuary’s values and recent projects. Show us how your skills as a Gas Planner align with our mission to provide top-notch customer service.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you’d handle scheduling challenges and customer complaints, as these are key in the Gas Planner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Gas Planner in Paignton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Gas Planner role. We want to see how you can contribute to our mission of providing outstanding customer service!
Showcase Your Experience:Don’t forget to mention any relevant experience you have with scheduling and managing workloads. We love seeing candidates who can demonstrate their ability to handle multiple systems and processes effectively.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you brush up on your knowledge of gas regulations and compliance standards. Familiarise yourself with the specific processes and systems used in scheduling gas work, as this will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about managing relationships and ensuring customer satisfaction, be prepared to share examples of how you've handled complaints or service delivery issues in the past. Highlight your ability to communicate effectively and resolve problems.
✨Demonstrate Team Spirit
This position involves working closely with a team of planners and engineers. Be ready to discuss how you collaborate with others and contribute to a positive team environment. Mention any experiences where teamwork led to successful outcomes.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might want to ask about the team's current challenges or how they measure success in the Gas Planner role.
