Multi-Trade Operative in Northumberland

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

We have an opportunity for a Multi-Trade Operative to join our team, predominantly working in and around the North East area. This role sits within the North Voids Team and is responsible for bringing void properties back to a lettable standard, by using a wide range of skills and working alongside other Multi-Trade Operatives. With a mix of skills and qualifications, the role will involve working on repairs for predominantly void properties and will cover all aspects of general building repairs and maintenance, including carpentry, plumbing and wet trades. Installing windows, composite and UPVC doors, installing kitchens, bathrooms and low level access shower wet rooms, fencing and other minor works.

You must have qualifications in Joinery, and competency in other trades. You’ll work largely with the wider team sharing out of hours call outs on a rota basis with some lone working required. Company van and tools included.

The role of Multi-Trade Operative will include:

• Carry out construction, fault fixing and maintenance duties in line with contract specifications
• Instillation of new kitchens, bathrooms, wet rooms, windows, doors and fencing
• Ensure tools and equipment are maintained in good condition and restocking these when needed
• Respond positively to complaints and breakdowns in service delivery, by resolving problems or set into motion the means of resolution, ensuring customers are kept informed
• Providing accurate and timely information on the progress of works that is easily understood by the customer

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking NVQ Level 2 in a core subject (joinery, carpentry, electrical), Plumbing Level 3, Unvented - G3 Certificate and Water Regulations (WRAS).
• As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Awareness of health and safety regulations and working legislation
• Skills in some of the following disciplines – Joinery, Plumbing and Wet Trades (plastering, tiling)
• Excellent customer service and communication skills
• Ability to prioritise workloads, work to deadlines and plan ahead

This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.