Scheme Manager in Northampton

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Salary and Hours

£26,415 - £27,232 per year
37.5 hours per week Mon to Fri 9am-5pm

Role Summary

We have an opportunity for a Scheme Manager to join our Sanctuary Independent Living (SIL) Team. The purpose of this role is to encourage residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.

Key Responsibilities

• Promote resident involvement and provide information on local community services and agencies to promote wellbeing and independence.
• Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group's customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored.
• Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
• Coordinate the delivery of local services in accordance with Group standards and lease obligations, and monitor contractor performance, take appropriate action and escalate more complex issues as appropriate.
• Ensure the delivery of high-quality customer service by resolving problems and complaints or setting into motion the means of resolution, focusing on first contact resolution where appropriate and to refer more complex issues as necessary.
• Provide administrative support and assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery.

Skills and Experience

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths.
• Some experience of working with older people in a support capacity and understanding their individual needs or similar.
• Working knowledge of good practice resident involvement or customer participation activities and practices.
• Some experience of problem solving and implementing effective solutions, including referrals as needed.
• Ability to interpret and maintain computerised information and documentation.
• Working knowledge of handling confidential and sensitive information.

We are looking for someone who is flexible and confident travelling to other schemes when needed — whether for training, meetings or occasional cover. Having a full driving license and access to a vehicle will be required and business mileage is reimbursed.

Why Work for Us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
• Effective 1st April role salary is £26,415 (rising to £27,232 after 12 months, subject to satisfactory performance).

Additional Information

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission.

We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.