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- Tasks: Manage housing services for older persons, promoting independent living and providing tenancy advice.
- Company: Join a not-for-profit housing association dedicated to making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, wellbeing support, and employee discounts.
- Why this job: Make a real impact in the community while working in a supportive and inclusive environment.
- Qualifications: Experience with older or vulnerable people and strong interpersonal skills are essential.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 25374 - 26159 £ per year.
We have an exciting opportunity for a Scheme Manager to join our Housing Services team at a housing scheme for older persons. You will be part of a team of 3, responsible for delivering a high-quality housing management service, which will include promoting independent living, providing tenancy advice and signposting to other agencies for support. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older or vulnerable people in a housing management setting and is knowledgeable about safeguarding.
The role of Scheme Manager will include:
- Providing administrative support for the delivery of high quality and value for money housing services
- Assisting with part of the lettings process, including viewings, pre-void inspections and key management
- Conducting compliance checks and scheme inspections to ensure health and safety regulations are met
- Maintaining accurate records and managing extensive computer work efficiently
- Liaising with external organisations such as Care and Support Agencies and Adult Social Services concerning additional support requirements / safeguarding referrals
- Identifying and reporting potential repairs or faults at the scheme and monitoring them to completion
- Effectively managing low level anti-social behaviour, which may include gathering relevant information to support this and managing the complaint process for the service area
Previous experience working with older people or vulnerable client groups is essential, along with excellent interpersonal and customer service skills to build strong relationships. Strong time management skills and the ability to work independently in a fast-paced environment are also required. Proficiency in Microsoft Office (Word, Excel and Outlook) is necessary, and a full, valid driving licence is essential due to travel requirements.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Benefits include:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Salary: £25,374 per annum (rising to £26,159 per annum after 12 months, subject to satisfactory performance)
Scheme Manager in Newport employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with older or vulnerable clients. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing management and safeguarding. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your interpersonal skills during interviews. Share specific examples of how you've built relationships with clients or handled challenging situations in the past. This will demonstrate your fit for the Scheme Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, tailored just for you.
We think you need these skills to ace Scheme Manager in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheme Manager role. Highlight your experience with older or vulnerable people, and showcase how your skills align with our mission of promoting independent living.
Showcase Your Skills: We want to see your excellent interpersonal and customer service skills in action! Use specific examples from your past experiences that demonstrate how you've built strong relationships and managed challenging situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read, so make sure to organise your thoughts and avoid unnecessary jargon.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Housing Services team.
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you brush up on your knowledge about housing management, especially in relation to older or vulnerable people. Familiarise yourself with safeguarding practices and the specific services offered by the organisation. This will show that you're not just interested in the role but also understand its importance.
✨Showcase Your Experience
Prepare examples from your past work that highlight your experience with older people or vulnerable client groups. Think about situations where you've provided support, managed complaints, or conducted inspections. Be ready to discuss how these experiences have shaped your approach to the role of Scheme Manager.
✨Demonstrate Your Interpersonal Skills
Since this role involves building strong relationships, be prepared to discuss how you handle interpersonal interactions. Share examples of how you've successfully communicated with clients, colleagues, or external agencies. Highlight your customer service skills and your ability to empathise with others.
✨Be Ready for Practical Questions
Expect questions that assess your time management and organisational skills. You might be asked how you would prioritise tasks in a fast-paced environment or manage low-level anti-social behaviour. Think through your strategies for staying organised and efficient, and be ready to share them.
