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- Tasks: Support the Electrical Compliance team with administrative tasks and ensure safety compliance.
- Company: Sanctuary is a not-for-profit organisation providing in-house repairs and maintenance services.
- Benefits: Enjoy 25 days annual leave, flexible working, and wellbeing support.
- Other info: Inclusive workplace committed to diversity and employee wellbeing.
- Why this job: Join a collaborative team where your contributions matter and grow professionally.
- Qualifications: Some data processing experience and strong organisational skills required.
The predicted salary is between 20800 - 20900 £ per year.
Title: National Compliance Administration Officer
Location: Worcester, Worcestershire, GB, WR1 3ZQ
Department: Regulation and Compliance
Operation: Sanctuary Housing
Closing Date: 01/03/2026
Requisition: 227446
Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values – working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
National Compliance Administration Officer
Worcester based with a balance of home and office working
£24,831 – £26,138 per year
35 hours per week – Monday to Friday, 9:00am – 17:00pm
We have an opportunity for a National Compliance Administration Officer to join our National Compliance Team in Worcester. In this role, you’ll play a key part in delivering efficient, high-quality administrative and support services that help ensure our compliance operations run smoothly. You’ll be joining a collaborative environment where your contributions truly matter.
We offer a comprehensive training programme and ongoing development opportunities to help you grow and thrive as a professional within Sanctuary.
The role of National Compliance Administration Officer will include:
- Identifying follow on works: Raising follow on remedial work orders to maintain the safety and compliance of our customers’ homes
- Contacting customers to arrange service appointments, processing gas safety certificates
- Managing Service Records: Processing work orders using our SAP system and updating records with upcoming service due dates
- Liaising with internal planners and housing officers to ensure smooth service delivery
- Supporting Regulatory Standards: Gathering, preparing, and presenting accurate information to support the team in meeting or exceeding regulatory and internal standards
Skills and experiences:
- Some experience in accurately checking and processing data
- Recent experience of undertaking a similar role
- Good organisational and planning skills with the ability to manage multiple tasks effectively
- Proven experience of working to deadlines and prioritising workloads
- Strong communication, interpersonal and customer care skills
- Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £24,831 per annum (rising to £26,138 per annum after 12 months, subject to satisfactory performance)
If you\’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
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National Compliance Administration Officer employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Compliance Administration Officer
✨Tip Number 1
Familiarise yourself with the compliance and safety regulations relevant to the electrical sector. Understanding these standards will not only help you in the role but also demonstrate your commitment to maintaining high safety standards during your interview.
✨Tip Number 2
Brush up on your organisational skills by practising how to manage multiple tasks effectively. You might want to create a mock schedule that includes processing work orders and liaising with customers, as this will show your ability to handle the demands of the role.
✨Tip Number 3
Enhance your communication skills by engaging in role-play scenarios where you practice liaising with customers and contractors. This will prepare you for real-life situations and help you convey your interpersonal skills during the interview.
✨Tip Number 4
Get comfortable with Microsoft Office, especially Excel and Outlook, as these tools are essential for the role. Consider taking an online course or tutorial to boost your proficiency, which can set you apart from other candidates.
We think you need these skills to ace National Compliance Administration Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the National Compliance Administration Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you have checked and processed data accurately, managed multiple tasks, or liaised with customers and contractors. Use specific examples to demonstrate your skills.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office packages, particularly Word, Excel, and Outlook, as these are essential for the role. Provide examples of how you've used these tools effectively in past positions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to Sanctuary's mission. Be sure to convey your commitment to compliance and customer service.
How to prepare for a job interview at Sanctuary Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a National Compliance Administration Officer. Be prepared to discuss how your skills and experiences align with these responsibilities, particularly in compliance and customer service.
✨Showcase Your Organisational Skills
Since the role requires strong organisational and planning skills, come prepared with examples of how you've effectively managed multiple tasks or projects in the past. Highlight any experience you have with data processing and managing deadlines.
✨Communicate Effectively
Effective communication is crucial for this position. Practice articulating your thoughts clearly and concisely. Be ready to demonstrate your interpersonal skills by discussing how you've successfully liaised with customers or contractors in previous roles.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and the company.