At a Glance
- Tasks: Support compliance operations with efficient admin and customer service.
- Company: Join a diverse, inclusive not-for-profit organisation making a real difference.
- Benefits: Enjoy 25 days leave, pension scheme, wellbeing support, and employee discounts.
- Other info: Flexible working options and excellent career development opportunities.
- Why this job: Be part of a collaborative team where your contributions truly matter.
- Qualifications: Experience in data processing, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 25848 - 27209 £ per year.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
We have an opportunity for a National Compliance Administration Officer to join our National Compliance Team in Worcester. In this role, you’ll play a key part in delivering efficient, high-quality administrative and support services that help ensure our compliance operations run smoothly. You’ll be joining a collaborative environment where your contributions truly matter. We offer a comprehensive training programme and ongoing development opportunities to help you grow and thrive as a professional within Sanctuary.
The role of National Compliance Administration Officer will include:
- Identifying follow on works: Raising follow on remedial work orders to maintain the safety and compliance of our customers’ homes
- Contacting customers to arrange service appointments, processing gas safety certificates
- Managing Service Records: Processing work orders using our SAP system and updating records with upcoming service due dates
- Liaising with internal planners and housing officers to ensure smooth service delivery
- Supporting Regulatory Standards: Gathering, preparing, and presenting accurate information to support the team in meeting or exceeding regulatory and internal standards
Skills and experiences:
- Some experience in accurately checking and processing data
- Recent experience of undertaking a similar role
- Good organisational and planning skills with the ability to manage multiple tasks effectively
- Proven experience of working to deadlines and prioritising workloads
- Strong communication, interpersonal and customer care skills
- Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams
About us: We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits: As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
£25,848 per annum (rising to £27,209 per annum after 12 months, subject to satisfactory performance)
Closing Date: 16 August 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Nat Compliance Administration Officer employer: Sanctuary Group
Sanctuary Maintenance Contractors Limited is an excellent employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees. With generous benefits such as up to 30 days of annual leave, a pension scheme, and access to wellbeing support, employees are encouraged to grow and thrive in their roles. Working in Sheffield, you will be part of a dedicated team making a meaningful impact on the community while enjoying the advantages of a not-for-profit organisation focused on improving lives.
