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- Tasks: Carry out building repairs, fitting kitchens, bathrooms, and UPVC windows.
- Company: Join a not-for-profit organisation dedicated to outstanding customer service.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: NVQ Level 2 in a core subject and excellent customer service skills required.
- Other info: Diverse and inclusive culture with opportunities for career growth.
The predicted salary is between 29301 - 30763 £ per year.
Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
We have an opportunity for a Multi-Trade Operative to join our Operations Responsive team, based in Ely. Within this role you will be covering all aspects of general building repairs and maintenance but mostly fitting kitchens and bathrooms and UPVC windows and doors, for both void and tenanted properties. The role is mainly lone working with opportunities to work with the wider team as and when required. With a company van and tools included the roles will cover the East region.
The role of Multi-Trade Operative will include:
- Carrying out construction, fault fixing and maintenance duties in line with contract specifications
- Ensuring tools and equipment are maintained in good condition
- Responding positively to complaints and breakdowns in service delivery, by resolving problems or set into motion the means of resolution, ensuring customers are kept informed
- Providing accurate and timely information on the progress of works that is easily understood by the customer
Skills and experiences:
- To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking NVQ Level 2 in a core subject (carpentry, electrical). If Plumbing Level 3 is required, Unvented - G3 Certificate and Water Regulations (WRAS).
- Awareness of health and safety regulations and working legislation
- Skills in some of the following disciplines – Carpentry, Joinery, Plumbing, Kitchen and Bathroom installations is essential
- Excellent customer service and communication skills
- Ability to prioritise workloads, work to deadlines and plan ahead
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
About us:
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Employee benefits:
- 25 days annual leave plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £34,376 per annum (rising to £36,185 per annum after 12 months, subject to satisfactory performance)
Contact:
If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk
Application dates:
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Inclusion:
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity:
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Multi-trade Operative employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-trade Operative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sanctuary and their values. Understanding their commitment to customer service and community will help you align your answers with what they’re looking for.
✨Tip Number 2
Show off your skills! When you get the chance, highlight your experience in carpentry, plumbing, or any relevant trades. Be ready to share specific examples of how you've tackled repairs or installations in the past.
✨Tip Number 3
Don’t forget about customer service! Since this role involves interacting with customers, be prepared to discuss how you handle complaints and ensure customer satisfaction. A positive attitude goes a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Sanctuary. Don’t wait too long; apply early to increase your chances!
We think you need these skills to ace Multi-trade Operative
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your relevant skills and experiences in your application. We want to see how your background in carpentry, plumbing, or other trades makes you a perfect fit for the Multi-Trade Operative role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to understand and directly related to the job description.
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect our values and the specific requirements of the Multi-Trade Operative position. Show us why you’re the best fit for our team at Sanctuary.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you’re well-versed in the skills required for the Multi-Trade Operative role. Brush up on your carpentry, plumbing, and kitchen and bathroom installation techniques. Be ready to discuss your qualifications and experiences in detail, as they’ll want to see how you can apply your knowledge practically.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you resolved complaints or communicated effectively with clients, as this will demonstrate your ability to keep customers informed and satisfied.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving abilities. They might ask how you would handle a specific maintenance issue or a customer complaint. Practise articulating your thought process clearly, as this will show your ability to think on your feet and prioritise tasks effectively.
✨Bring the Right Documentation
Don’t forget to bring your original qualifications and certifications to the interview. This is crucial, as copies won’t be accepted. Having your documents ready shows that you’re organised and serious about the position, which can make a great first impression.
